Pauline Sun

I would like to give my recommendation to Jimmy Lau for this dedication for his job. Jimmy was the tour leader for Spain & Portugal (17-30th Sept) which my parents had joined. The tour started with style where my parent suitcase got damaged by the airlines, and Jimmy helped them through the process of making the damage report, accompanying them to buy new luggage and informing me on Watapps on the event. 2days before departing from Barcelona, my parent got robbed off their bag with passports and other essential insides it. The thought of passport being stolen was frightened for them. The fears of not able to travel back to Singapore and it was a Saturday was traumatizing for them. We was grateful that Jimmy was the tour leader, his invaluable hard work and matured way of handling the situation was outstanding. Within hours, he managed to resolve problem. My parents were issued with temporary passports by the Embassy on that Saturday afternoon, which was a non working day……..….impressive work done! They can go home with the group. Jimmy didn’t stop here, he sees the need to console them and keeping a watching eyes on them for the rest of the trip, till the arrival of Changi Airport. He is such a dependent tour leader who not only handled the situation tactful, he also demonstrated his caring sides to the elderlies traveling with him.

WONG PUI LENG

Hi, EU Holidays,We would like to thank Mr Ronald Quek who has led the above tour.  We just came back from this trip.Ronald was very efficient thoughtful, kind, efficient and professional in leading the group. Ronald shows patience and care while I climbed up and down the stairs of the coach with my walking stick.  A couple of times, my movement was not very steady, but he gave a helping to me.He was always reminding us of our passports and money, especially in big cities and crowded areas.  But such reminders are good for me, who may tend to be forgetful.   Otherwise, I would be very fearful of the pickpocketing incidents that I have heard from many of my friends who have been to Spain and Portugal. My husband also suffered some tummy upset and so was late for the coach; but upon knowing the reason, Ronald gave us some Po Chai pills and that help my husband. I also noticed that he will always to quietly taking attendance when the group is supposed to gather at a certain place at a certain time.  When the group is not complete, he will go around to look for them.  That shows that Ronald takes his job seriously.  Thank you for making our holiday a memorable one.   RegardsMrs Wong KS (Mdm Tong)

Jocelyn Ng

Tour leader Sabestian Mak aka Xiao Mai is knowledgeable, caring, patience and well organised.Throughout the trip he has consistently shared his travelling experiences and local cultures with 31 tour members.He cares for all his tour members, constantly reminding all of safety and to be aware of pickpockets even till the last day of our tour.He understands tour members need and ensure sufficient time is allocated for sight seeing, photo taking, shopping and meal. He took good care of senior citizens and is patience towards them.He is an attentive listener and ensure special requests are being attended to without causing disturbance to the tour programme.Thank you Xiao Mai� always ready to go the extra mile.. You have made our Spain and Portugal trip a wonderful and memorable one!!!

Doreen Chan

Our tour leader Xiao Mak is very efficient and knowledgeable about local cultures n shared many of his travel experiences with 31 tour members.He constantly reminded us to be careful with our passports n personal belongings wherever we went to avoid theft or pickpockets in crowded touristy places. He would ensure that we have sufficient time at each location for sightseeing, photo taking, lunch etc.Thank you Sabestian for taking care of all the members and especially the elderly folks. Overall a smooth n enjoyable trip.

Stanley Ho

13D10N Spain Portugal led by Sebastian Mak from 15 to 27 Oct 2017 has been a remarkable holiday for me and my wife.Sebastian did a great job as a tour leader as he possesses leadership & organisational qualities. Not only was he patient but also attentive to the needs of 31 tour members.His knowledge of Europe’s history and culture is also commendable.Thanks Sebastian Mak!Looking forward to another trip with EU Holidays.

Giauw Molly

We have enjoyed the holidays. Sebastian is very helpful and efficient who ensure everything goes smoothly. Overall we enjoyed our trip very much and would join EU Holidays again!

TIO Chieu Yoke

Message : Re: Thank you EU Holidays and Mr Gary Teo for a wonderful tour around Spain & Portugal Tour information: Tour Leader: Mr Gary Teo Tour Package: 13D10N Spain & Portugal Tour Dates: 2017 (25/4 - 5/7) 2016 : Last year (Aug/Sep 2016), my family of 4 comprising my husband (Choong Teck Min) & I and our 2 sons Gabriel & Daniel, travelled for the 1st time with EU Holidays to Croatia, Slovenia and Bosnia. We had a great time and were well taken care of by Tour Leader Ms Mei Wai Kuan. My son, Daniel Choong, posted some feedbacks (to your email and your Facebook) on our satisfaction with the tour then. 2017: Following our satisfaction with EU Holidays last year, my family decided to travel again with EU Holidays on a 13D/10N tour to Spain & Portugal from 25/4-7/5 2017. This time, we brought along my 82 years old mother-in-law. Although we had requested for Ms Mei, we were assigned another Tour Leader, Mr Gary Teo. Our family of 5 had a great time in Spain & Portugal. Thank you to EU Holidays. We are especially grateful and appreciative to Mr Gary Teo who had taken very good care of our 3 generation family’s needs. (1) He made sure we were always seated together and our rooms were in close proximity. (2) He was mindful & attentive of my old mother-in-law’s slow pacing, stepping over uneven grounds, mandarin translation needs for tour instructions, and was constantly helping with her baggage; (3) Besides looking after the 21 tour group members’ needs, he went out of his way to help to arrange a birthday celebration for my son Gabriel on 5/5/17. (a) We were unable to purchase a birthday cake along the tour as we were traveling the whole day from Salamanca to Madrid. He also encountered problems getting a birthday cake at the dining places for both lunch (Suckling Pig at Segovia) and dinner (Chinese Buffet at Madrid) as both venues already had desert provided and weren’t able to help to get a cake from outside the restaurants. So he very creatively arranged for the cutting of a Suckling Pig to a cutting of a birthday cake for Gabriel plus added a slice of Segovia’s local cake into the catered dessert. Gabriel was overjoyed and was very happy to share & celebrate the special day with the whole tour group, and (b) When we arrived at Madrid in the evening, Gary made use of some extra time prior to dinner to make a stop at Real Madrids’ Football Stadium (the tour program was supposed to just drive past the stadium). Gabriel, who is an avid football fan, was thrilled and high with excitement. He was able to take lots of pictures beside the stadium & the huge posters of football players, as well as buy some Real Madrid football mementos. My family is very satisfied with the Spain & Portugal tour and thank Gary very much for all his arrangements for the tour group and my 3-generation family.