Sin Kit Kit

My husband and I have been a while since we have joined tour package, more than twenty years to be exact.     We joined EU holiday this tour as one of our friend had joined one of your tour packages.  Feedback was good.   But we were very happy that to have Ricky as our Tour Manager.  We went to the  tour briefing, I had a good feeling then it will be an enjoyable trip while Ricky was highlighting the important tips on packing and things to bring.  I find it useful as he is sharing his past experience with us.  I hope he will be our tour manager in the trip and not changed to another person to take over.    Ricky has taken good care of us, on food especially., noted on preferences and allergies.     He is always buying snacks for us to try and highlight where are the good foods to try at different places we went.     Always asking us what else we must eat , must buy or must do in this trip.  Put on movies that is related to our next destinations to add on our knowledge on the places that we will be going.  So I had a history tour and not just a normal scenic tour.  I have learnt a lot on the rich culture and history of the places I have been.    He always making jokes and telling us interesting stories and telling us new trends or tricks to check out; making us laugh and making our tour journey very enjoyable.   In the tour,  our tour mates age group ranging from late 20s to 50s but we were all getting along very well due to Ricky's good leadership,  reminded us that a good trip is a team effort.     Thus,  we had lots of wonderful memories in our trip and enjoyed ourself; thirteen days passes on too fast.     I will be happy to join another trip that leads by Ricky at any time. 

Rodney Lim

Ricardo Tiang has go to the extra miles to help everyone in the group. He still buy some of the snacks for us to taste using his own-pocket money. Some of the day lunch/dinner is on our own, he offered to bring us out where they are good and cheap foods. He also created of lot jokes to help everyone to feel relax and enjoy it. He is very knowledgeable by telling us about its country history before we arrive at the destination. In one of the night I approached him to bring me and my family out his did not turn me down despite his having the leg problem and offer to bring us there. After I discussed with my family member we decided to call is off due to his leg problem.

Ong Tai Seng Kevin

Tour : Highlights of Eastern Europe 13D/10N Dep date : 12 to 24 Nov 2019 Tour Manger : Ricky Tiang Over the years of joining guide tours, I am truly impressed with Ricardo . His diligence and passions has far exceeded his level of professionalism . He is so humorous and able to take care of all . We have such a wonderful time with him. He is a great asset to the company.

‎Grahame Low Choy‎

13D10N Hightlights of Eastern EuropeDeparted 26.3.2019Tour Manager: HarmonyCust Serv Exec: Connie HayEnquired about this itenerary with Connie and questions asked were always answered professionaly. Briefing was also of high standard and explained. Harmony was always there to advise and help with all matters during our trip. His knowledge of the cities we visited was helpful. It was a most enjoying experience with the way the mentioned EU staff performed to make this trip a very memorable event. Thanks.

LENZ TAN

13D10N Highlights of Eastern EuropeSingapore,Germany , Austria ,Hungary ,Slovakia ,Poland ,Czech Republic Dates: 6 March to 18 March 2019Tour Manager: Stanley OngRatings : 6 stars Just came back from a 13 day tour of Eastern Europe led by EU Tour Manager Stanley Ong.He took care of everyone well. Especially to the elderly , even gave 1 auntie some medicated spray for her leg as she can’t walk too much. Everyday we could see him showing tremendous care , Ensure everyone is alright. And of course not a boring person , have really good sense of humour , knowledgeable and of course very helpful throughout the whole trip.Can see all the older folks treated him like their own Son. With Stanley around I’m sure the older generation tour members will be well taken care of !Looking forward with another tour with Stanley again! Toast to you Stanley From : EarthID

Xianghui Ye

13D10N Highlights of Eastern EuropeDeparture date: 25 December 2018Tour manager: Mr Sabestian MakIt is the first time that my wife and I have joined a tour group with EU Holidays. Whilst we enjoyed ourselves and took in the breathtaking scenery throughout the trip, our holiday was made all the more memorable by our tour manager Sabestian Mak. Sabestian impressed as a responsible individual who demonstrated kindness and warmth in his interactions with everyone in our group. Despite him having felt fatigued as he had to lead back to back tour group travels, he still went the extra mile for members of our group and his sense of responsibility shone through consistently.My wife and I appreciate Sabestian's dedication, diligence and candid banter. This greatly contributed to us having a relaxing and memorable holiday. EU travels is indeed fortunate to have such a dedicated, knowledgeable and experienced staff in Mr Sabestian Mak. We wish Sabestian all the best in his career and that his efforts and talent be duly recognised. Happy Chinese New Year to one and all!

Mei Sin

Tour: 13D Highlights of Eastern EuropeDeparture: 25 Dec 2018Tour manager: Sabestian MakI had the most traumatic trip to Europe as I encountered theft for the first time in Vienna, Austria. My bag was pilfered and my passport and invaluables were stolen in a matter of seconds. But what was amazing was the care, compassion and professionalism of one person - Sabestian Mak!To me, he is a God-send. If not for him, my tour experience would have been a total disaster. Despite this unfortunate experience, I still managed to enjoy the rest of the tour. I remembered clearly Sabestian's guidance in promptly lending me his personal mobile to cancel all my credit cards in quick time to avoid further damage. He contacted the nearest embassy to help me get the documents required to return to Singapore. He even accompanied me to the embassy in Berlin and ensured all was spiffy and smooth.Sabestian is more than a tour manager. He can calmly deal with crisis control, has the humour to engage the whole group, regaled us with his thematic and useful stories that kept us enthralled and amused. He is also very knowledgeable, organised, meticulous, talented (a linguist and an entertainer) and funny Thank you EU for having such a stellar staff in Sabestian. To me, it would not be an overstatement to say he is the best tour manager I have ever had the chance of meeting. Thank you very much Sabestian and may your career continue to soar high!

Kent Tay

Tour: 13D10N Eastern Europe Date of Departure: 25th Dec 2018 Tour Manager: Mr Sebastian MakThis is the first time our family of 6 is following EU Holidays' tour and we are very pleased to have Sebastian as our Tour Manger due to his professionalism. A few days leading to the departure, he replied to our queries very promptly even though he was managing another tour at that time. During the tour, he updated us every night with information about the following day's schedule and weather to prep us for various scenarios such as cold weather or comparatively high pickpocket rates. When unfortunate events happened, he resolved the issues professionally and in a calmly fashion, giving the tour group an added sense of stability in the face of unsettling times. On top of these, his humorous personality was a major plus plus for the tour and there was never a boring bus ride thanks to him Cheers, A very happy customer cause of Sebastian

Ida Riduan

Tour: 13D10N Eastern EuropeDate of Departure: 25th Dec 2018Tour Manager: Mr Sabestian MakHi there,We, a family of 4, went on the Eastern Europe tour departed on the 25th Dec 2018 and came back on the 6th of Jan 2019. Our tour manager was supposedly to be Mr Ben Lam but on the 11th hour, it was changed to Mr Sebastien Mak.Although he was our last minute replacement, he took it in his stride to ensure that everyone in this group was well taken care of.We enjoyed our trip tremendously. The hotels were comfortable, food was sumptuous and everyone could get along well during the 13 days that we were together.We did face a few mishaps but Sabestian handled all of them professionally and patiently. He had all information within his fingertips and he knows his products/cities very well. He was able to provide in-depth knowledge on goods and services available in foreign countries and easily gv recommendations whenever we asked for them.To Sabestian and EU Holidays, thank you for making this trip an unforgettable learning journey for us all.Ida and Family

Lee Shao Jun

Tour: 18 November 2018 Highlights of Eastern EuropeTour Manager: Maybelle PhuaThey say when you go on a tour, an experienced tour manager is the key. Our group was very lucky to have Ms Maybelle as our tour manager. Bringing 40 people as one throughout the trip. She has been very attentive, informative, knowledgeable, etc throughout the whole trip. Out of the many tours we have joined, Maybelle is the best along with the awesome people in the group! We are truly impressed.Thank you for all the hard work from the pasting of the post-its on the bus windows for our seat allocations to arranging and catering to each and every need of ours. (Especially when almost the whole bus full of people fell ill)Thank you for being our “Nanny” as what you always say. The songs u played when our bus was driving along the beautiful roads of Austria. The time when one of our tour member fell ill and u said “ I need medical assistance!” And everyone brought out everything that they had with them.This tour manager is truly a Gem! From tour members to friends. Thank you, from the bottom of our hearts, the Lee FamilyP.s. already missing everyone from the group! And so sorry that you lost your “green fairy”!