Chui Peng Koh

12D Balkans Discovery led by Jack Seet. Rated Itinerary 4*, Meal 3* (preferably replaced the trout which has so much tiny bones �), Tour Leader 5*.Most memorable experience will be 4 countries with 1 day � - Woke up in Slovenia, shop in Italy, dinner in Austria and slept in Germany!Most knowledge Tour Leader I have crossed path with. Well done Jack :)

Leonard Lim

We joined this tour as a family of four plus an infant of eighteen months. The itinerary was very well planned and all of us, young and old had a wonderful time. The duration allocated for each site was ideal with ample time for photo taking, souvenir shopping and tasting local delicacies. The walking tours led by friendly and knowledgable local guides were also paced right.We especially enjoyed every meal included in the package and the luxury hotels which were of high quality. It was a very enjoyable and comfortable family holiday.I would like to specially commend our tour manager, Ricky Tiang for the amazing service he had demonstrated throughout our tour. His passion as a tour manager showed through with his consistent energy and enthusiasm. He had greatly value-added to our trip by sharing much of his knowledge on the history and current affairs of the places we had visited.Ricky never failed to go the extra mile for all of us. From helping us with our baby pram over the stairs and slopes to offering to babysit so that we can enjoy some of the steeper climbs (e.g. Dubrovnik city walls) that were less suitable for our younger one. He was always attentive to the group's needs and safety i.e. baby sleeping and meal times, dietary and toilet needs, belongings and etc. He made the long coach rides enjoyable with his stories and other forms of entertainment that the journeys were never dull but instead felt to have flown by too quickly.Ricky gave us a huge surprise when he prepared porridge and tom yum bee hoon for the group's breakfasts midway through the tour. He anticipated that we were probably starting to miss our home-cooked food and it was a very nice gesture that warmed everyone. He was also extremely generous to buy several popular local foodstuff from his own pocket for us to taste them.We thoroughly enjoyed every moment of this holiday programme which was made even more special by Ricky. He is indeed a great asset to EU Holidays and we wish to express our sincere gratitude to him. We miss him and look forward to another opportunity of having him as our tour manager again.We would also like to thank Marcus for the personalised and memorable touches to our holiday which we truly appreciate. We have tried many other tour companies but EU had impressed us the most with its delightful customer service, passionate tour managers and well-coordinated itineraries.Do keep up the great job! EU Holidays will be our first choice and preferred tour company at every travel fair now!

Lee N Wong

I had a wonderful holiday to the Balkans.Thanks to the friendly tour group members and our tour manager Syafil Lubis.He was very friendly, cheerful,hardworking.He took great care of the group,constant reminderof our safety.During long coach ride he isable to come up with activities to keep usentertaind.We were supposed to visit anoutlet mall,it was close on the day of our visit,luckily he had checked beforehandan made arrangement to visit Hallstat instead.Thank you Syafil Lubis. Thank you EUThis is the 3th times I have travel with EU,hopefully I will sign up with EU next trip.

Lim Elise

Hotel and food good. A lot of beautiful scenery!Worth it for the tour!

Ter Shian Tan

We ( my husband & I ) stumbled upon this tour at the recent NATAS Fair & was strongly encouraged by EU Sebastian to visit the Balkans .We signed up immediately & embarked on this conducted tour with an open mind & a great deal of enthusiasm which grew into a happy camaraderie with a motley group of well travelled people , easy going and with great sense of humour , especially tour manger Lubis .On hindsight , I must say this was the best recommendation & holiday we ever had together as a couple so far.There was a nice balance of the sun, sea, lakes, National Parks, underground caves traversed on foot & electric train, Mountains conquered by cable car, scenic boat & ferry rides, city walking tours, historical buildings & turbulent , intriguing history spanning a long time ago & as recent as 1991-94 in Sarajevo Siege .I am compelled to expound on what truly impressed me wrt this EU tour .Our tour manager , Lubis is not the most eloquent or charismatic leader but he is certainly a most sincere & humble person who ensures whatever we encounter ( as far as possible & as much as he can help it ), live up to his motto/ adage he firmly believes in & wishes for us all and that is :-DON’T WORRY, ALWAYS BE HAPPY !He takes on the ‘worrying ‘for us, ensuring that the promised itinerary be executed well , & with minimal / no hitches , so no group member feel s left out / shortchanged .I think he truly believes that in his ‘ vocation ‘, his ‘ Actions speak louder than words ‘ . He is always mindful to uphold the high standards & reputation of EU too.Lubis constantly but gently reminds us of potential problems of safety/ of pickpockets / lack of security BUT he does this without bias /exaggeration / discrimination against other country’s rogue inhabitants / immigrants .Lubis also points out the dangerous locations / scenarios for potential slips and falls down steep slopes/ rivers/ sea banks .There is no compromise on the welfare & safety of his group members.This guy reminds me of a disciplined sheepdog ( no offence intended ), herding & corralling his sheep with meticulous responsibility but ever so gently & effusively apologetic too ( no bark or bite !)This is seen pre & post meals, at every regular head count which is often enough . No one is left behind , even the not so ambulatory or the plain tired .( that’s me !)Best of all, he entertains us with his unique- accented smattering of Mandarin & Hokkien that he learnt from his Medanese Chinese wife . He is also adept at belting out familiar pop songs in Hokkien & Mandarin , polished by years of karaoke- ing with his wife .All this has endeared him to the whole group especially the Mandarin speaking members who initially felt apprehension over this English speaking tour manager wrt their comprehension of instructions , but then quickly felt more relaxed & reassured after Day 1 as their fears proved unfounded .This was the first time my hubby & I chose to travel with EU but I dare say , it will not be the last . If Lubis is the living face /representation of EU , then our positive experience with this one man is enough for us to continue to explore the rest of the world with EU in the future .I give you one eg: Lubis was v apologetic and went out on a limb with the EU Sg operations side, to negotiate something better for us ( perhaps “over compensate “us ) when our outlet shopping day in Germany landed on a Sunday when the mall was closed . This was to lessen the dismay & disappointment of some members who were hoping to do some serious shopping at the tail end of the tour .We were by blessed default , brought on a side trip to picturesque Hallstatt & treated to a nice Chinese dinner that night - all on the EU house .I don’t think anyone has any grounds for complaints as EU has shown that when a situation is less than perfect, they are able & willing to work round the clock to rectify & make sufficient amends to pacify & compensate their customers and ultimately , through their goodwill , win long term customer satisfaction & loyalty from their clients .Thank you Lubis & EU !

Harry Chia

I was with a group of four who opted for EU Holidays for the first time and decided on the 12D10N Discover Balkans departing April 04th and off we went not expecting much. But to our most pleasant surprise the tour was above our expectations. The places visited, the food and the hotels were all above par and I think everyone were happy with the choices made. Special mention for food was the seven course Chinese lunch, which can only be described as " extraordinarily good ". Also for special mention, Elvin Mok our Tour Manager. He is very experienced, responsible and helpful. He understands the Singaporean mindset and applied that instinct in managing the group very well ( he even brought sambal chilly ! ) He pops jokes, tell funny episodes at the right time under right circumstances and gave time to rest also at the right time, This we all appreciated. Although there were two minor hiccups - the allocation of seats on the way to Belgrade and the location of Mercure Hotel at Munich, the overall holiday was terrific and I would recommend anyone who wants to visit the Balkans to go with EU.

Sophia Ho

I am very happy to learn that Chris Teo is still providing very good service. My family and I have had been following Chris Teo since 1998 (19 year’s) during SA and until now in EU. Chris always does his very best for his clients and look after their interest well. Nothing can erase/change our good image of him. Cheers Chris! You always have our support. A* TOUR MANAGER

Valley Lilies

This is our 2nd time I and my close friend, Pauline Cheah traveled again together using the same travel agency. We would like to thank your tour manager, Mei, who has done an amazing job to ensure all of us were taken care throughout our trip to Balkans. Besides her being very humble, quiet and a gentle spirit, she is above all very experience, committed and take great responsibilities beyond our expectation!There was last minute change in our itinerary to Munich shopping outlet due to public holiday-Halloween, we were told that the outlet is closed on that day. So she decided to bring us to a popular shopping outlet in Venice, McArthurGlen Designer Outlet for our last minute shopping. On the way to Munich hotel, she treated us all free dinner out of her generosity using her pocket expense. Indeed, we enjoyed the dinner!We would like to thank Mei for executing her job with excellent meeting our requests without hesitation. She deserves more than what she gave out of love and generosity!We can never forget her!

Shao Yun

Tour package: 11 D 8 N Discover of Balkan  Travel date: 30 April - 10 May 2017 Tour Manager: Roger Koh We are very impressed by Roger for his tireless spirit and cheerful disposition. We had non stop laughters all the way. Roger had transformed us from 26 total strangers to one Big family. We really enjoyed our happy time together. He is very knowledgeable and very inspired person. He even made an effort to translate the tour in mandarin as there were quite a few mandarin speaking adults. The vegetarian meals provided throughout the entire trip were delicious as well. It was very thoughtful of him to prepare snacks for us to munch on for the long journeys. We were very well taken care of for the trip. In addition, our driver, Mr Luka is very polite, cheerful and ensured that we were always driven to our destinations safely. However, it would be nice if EU could arrange newer hotels for whole trip. Nonetheless, it was a great experience with EU and we will definitely join future tours. Thank you Roger ! Keep up the good spirit !

Erica Low

Had my first tour with Ricky for 11D8N Balkans. He has done a good job, made us laugh and comfortable throughout the trip. Thanks for arranging an optional tour to Venice. I greatly appreciated and enjoyed it. He had changed my impression of a rigid tour. Definitely will find him again for my next trip. Thank you for the memorable trip, Ricky! ��