Tour : 11D 8N + 2 nights Dubai Europe Highlights - 05ECCHLA08/18EKTour Manager: Ricky Thiam (Ricarco)Date : 8th - 21st May 2018Ricky Thiam is an excellent, rich-experienced tour manager. We are very blessed to have him in our group. His knowledge of history, culture and custom of the cities/places of interest we visited amazes us. It is not just surface information or pure memory from guide books. On few occasion, he demonstrated how to eat certain local food with such passion which makes our group laugh our way out ha ha)In just short 12 days, he treated everyone in the group like his friends and family members. He does not show favorites but meet the needs of the people instead. (My dad 77 years old experienced high altitude sickness when we reach the mountain top, it was very chaotic as the place is swarmed with many other tourists, even myself want to faint from lack of oxygen in a pressed packed lift. Ricky just steadily still my dad to a corner and went to get a sweet drink for him. He made sure he recovered before he moved on to look out for other members in the group.We saw him took care of an elderly in our group who walks with walking stick. Ricky will be with a big smile holding on to the elderly to make sure she is not left behind by the big group while walking on the streets. He took care the youngest boy too.He goes into details to each of our needs, to make sure we do not have backaches, giddy from the boat rides, sweets to refresh us and many more (It’s long list to list here). He purpose is to make each of the group members to be very comfortable physically traveling around all the places of interest.In any event if there is a delay or change due to unforeseen circumstances, he always handles it with a big smile and professionalism. (On one occasion when we are being cut queue by other tour groups, he will want to speak to the other group leader. Otherwise, our group will never get to reach our destination in time. This shows that he will stand for what is right and do not allow our group being taken advantage of)The great synergy he built with the local tour guides and coach drivers definitely make our whole journey so smooth, enjoyable, memorable and fun. (eg he always plan ahead to make sure the parking and picking up is the best location for the group and not disrupted by the traffic.)Thank you EU holidays for being well - organized and building up your staff to serve your customers.Cheers! Thanks a million!and one of the group member say thanks a trillion in our tour group chat.

Young but very experienced tour manager who is familiar with the geography and history of the places we visited. She has a sense of humour which kept us entertained throughout our long coach rides. She also kept emphasising the importance of safety during the trip and did her best to fulfil our individual demands �The itinerary generally flowed well and there were some additional places that we visited too. I personally liked the Norway itinerary the most, but Sweden and Denmark had their plus points too.Thank you Whyee and EU for making this trip possible!

I had a wonderful holiday to the Balkans.Thanks to the friendly tour group members and our tour manager Syafil Lubis.He was very friendly, cheerful,hardworking.He took great care of the group,constant reminderof our safety.During long coach ride he isable to come up with activities to keep usentertaind.We were supposed to visit anoutlet mall,it was close on the day of our visit,luckily he had checked beforehandan made arrangement to visit Hallstat instead.Thank you Syafil Lubis. Thank you EUThis is the 3th times I have travel with EU,hopefully I will sign up with EU next trip.

My daughter and I had joined EU holiday trip recently with Huiqing Ng (10/05/18-20/05/18). We enjoy the trip so much that now I am missing her laughter. She is always patient and understanding towards the elderly and constantly remind us of pick pockets and safety around the area we are visiting . She noted that some elderly are not able to walk for long so she stays behind and root for them to keep up .The places of interest and hotel are also relatively good except for the hotel in Venice , like from heaven to hell . Overall , we made friends with each other and hope to travel again with Huiqing to other European destination !Coach driver Sylvia also a good and conscientious driver.

Booked this trip at the very last minute and it was absolutely worth it!Our tour manager Mr Sebastian is a wonderful person.His thoughtful and patience in this trip, truly makes this trip awesome.On the very first nite where we transit in Dubai before flying into Rome, i have left my sling bag inside the plane.Sebastian immediately help me retrieve it. The customer service counter staffs were not very helpful and denied our retrieval of my sling bag, he immediately went to the airport police and demanded that my bag has to be retrieved as we are in a transit flight and could not wait for a few days for lost & found procedure collection. After much hassle we did manage to get back my bag.At the same time, he did not neglect our fellow friends that was in this tour, he gave clear instruction and explained in detailed to tell everyone where to meet and can go and rest while waiting for the transit and collecting my bag.During the whole trip, he is always patience and helpful to every single one in this tour. He will always remind us what to do, what to look out for, explained every single things, wait everyone and ensure our safety is met.I am very appreciative of his help as i am travelling with my wife who is already pregnant with 24 weeks and with my 2 years old boy. He is always on the look out for us if we can managed. And indeed with his help, we truly enjoyed this trip thoroughly. And of cos, this trip wont be fun without all the people that has joined the tour. Even though this trip is a big group of around 28 pax, everything is in full control and went according to scheduled and agenda.Thank you Sebastain Mak for making our this trip a wonderful event.Will definitely choose to tour with EU Holidays and of cos with our favorite Tour Manager Sebastian Mak again.

We just came back from a wonderful "13D11N Italy Swiss Paris (Land tour)". Our tour manager Paul Tee was so caring, warm and humorous. He planned everything well ahead of time to be sure that we can make it to every place he wanted to take us. Not only that, he also went out of his way to arrange activities that bring the group together so as to make us feel like part of a family. At the end we didn't want to part with each other. He understands the purpose of the tour is not just to take us places but to unite us together so we can enjoy the company of each other wherever we go. He is such wonderful tour leader and excellent man. If I go with EU again in the future I sure hope I can have him again. I am not the only one that feels this way, our entire group has the same feeling.

Hotel and food good. A lot of beautiful scenery!Worth it for the tour!

Tour Manager : Paul TeeItaly,Switzerland,Germany and France TourIt was a wonderful experience for us to have Paul as our tour guide/manager. He is full of energy and very patient to all his tour members. He had prepared everything for us in a very systematic way. Anything you don't understand or you don't know just ask Paul.It was indeed a great Eu tour with Eu Holidays and with PAUL TEE as our tour manager.

Date: 8 May 2018-21 May 2018Tour: 11 D Europe Highlights+ 2N DubaiTour Manager: Ricardo Tiang

Eastern Europe is rich in culture and history and this tour certainly did not disappoint. Although only spanning 14 days, we managed to cover extensive destinations such as Munich, Austria, Vienna, Budapest, Poland, Berlin and Prague. Highlights for me included quaint towns such as Hallstatt (very pretty and scenic lakeside village in Austria), visiting the Auschwitz concentration camp, pink skies during the sunset in beautiful Prague, going on a river cruise lunch in Budapest, and the magnificent Bastei (optional tour that was worth it due to the awe-inspiring high altitude rock formation against a backdrop of German mountain scenery).The main takeaway for me which transcended the spots on the itinerary were, however, the people.Our trip was hit with 7 incidents including 2 occurrences of bag thefts (including passports and cash), someone who fell in the shower and who needed urgent medical assistance, and food poisoning which affected 7 of us.Through it all, the kindness, expertise and level-headedness of our tour manager Joe Teh shone. Joe was extremely cool headed and handled all the situations that hit us one after another, with a remarkable ease and sense of calm. His years of experience plus keen mind for logistics and eye for detail, made sure that all medical and logistical needs of everyone affected were more than met.Not only that, he has a very kind, genuine, and caring spirit and personally accompanied those affected by the incidents to meet embassy staff/ambulance workers. He also made the special effort to ensure the rest in the group (that were not affected) remained comfortable and enjoyed the rest of the trip.He even went the extra mile, to explain the historical and geographical backdrop of the different destinations en-route and also took special care of the emotional needs of those who were affected after the various incidents.They say a trip without incidents and which runs smoothly is one that is good - but through these 14 days - we saw how light, truly, shines in the darkest places.Joe made us feel like family through his care, jokes and laughter and this provided the much needed booster to carry on the rest of the trip despite being hit by so many incidents. All of us were full of praises for his care for us and level headedness.. So thank you Joe for making all the special effort, and we really thank you for the deep thought and care that went into everything you did for us :)

Thumbs up for our tour manager 

It’s a wonderful and memorable tour. I was roped in by my sister-in-law Mary Chee to join their group. I was told that they have a young, friendly and experienced tour manager leading the group. After the trip I can confirmed that Huiqing is a friendly, caring and experienced tour manager. The lady coach driver, Sylvjia is a very experienced driver too. She is also friendly and helpful.3 cheers to both of them

This tour of Eastern Europe was rife with incident, including two thefts of personal effects including passports, food poisoning and illness, and minor injury. Through it all, our tour manager Joe Teh held down the fort, remaining upbeat and professional throughout. Joe was positive, never lost his cool and made an effort to provide supplementary information, including historical and geographical context, on the way to each destination.Some parts of the tour felt a little rushed (most evident during our afternoon in Berlin) but such is the exigency of package tours. It was my first time in most of the countries in the itinerary and I felt like we were able to hit most of the highlights. We made friends with several other participants in the group and enjoyed each other's company. Thanks again to Joe and EU.

Thanks to you Joe Teh, our Tour Manager for Eastern Europe. We, Group 1 (8 members) appreciate your excellent service, well organised and well planned tour. Thanks also for generously sharing useful informations n jokes. You "BAGUS"!

We ( my husband & I ) stumbled upon this tour at the recent NATAS Fair & was strongly encouraged by EU Sebastian to visit the Balkans .We signed up immediately & embarked on this conducted tour with an open mind & a great deal of enthusiasm which grew into a happy camaraderie with a motley group of well travelled people , easy going and with great sense of humour , especially tour manger Lubis .On hindsight , I must say this was the best recommendation & holiday we ever had together as a couple so far.There was a nice balance of the sun, sea, lakes, National Parks, underground caves traversed on foot & electric train, Mountains conquered by cable car, scenic boat & ferry rides, city walking tours, historical buildings & turbulent , intriguing history spanning a long time ago & as recent as 1991-94 in Sarajevo Siege .I am compelled to expound on what truly impressed me wrt this EU tour .Our tour manager , Lubis is not the most eloquent or charismatic leader but he is certainly a most sincere & humble person who ensures whatever we encounter ( as far as possible & as much as he can help it ), live up to his motto/ adage he firmly believes in & wishes for us all and that is :-DON’T WORRY, ALWAYS BE HAPPY !He takes on the ‘worrying ‘for us, ensuring that the promised itinerary be executed well , & with minimal / no hitches , so no group member feel s left out / shortchanged .I think he truly believes that in his ‘ vocation ‘, his ‘ Actions speak louder than words ‘ . He is always mindful to uphold the high standards & reputation of EU too.Lubis constantly but gently reminds us of potential problems of safety/ of pickpockets / lack of security BUT he does this without bias /exaggeration / discrimination against other country’s rogue inhabitants / immigrants .Lubis also points out the dangerous locations / scenarios for potential slips and falls down steep slopes/ rivers/ sea banks .There is no compromise on the welfare & safety of his group members.This guy reminds me of a disciplined sheepdog ( no offence intended ), herding & corralling his sheep with meticulous responsibility but ever so gently & effusively apologetic too ( no bark or bite !)This is seen pre & post meals, at every regular head count which is often enough . No one is left behind , even the not so ambulatory or the plain tired .( that’s me !)Best of all, he entertains us with his unique- accented smattering of Mandarin & Hokkien that he learnt from his Medanese Chinese wife . He is also adept at belting out familiar pop songs in Hokkien & Mandarin , polished by years of karaoke- ing with his wife .All this has endeared him to the whole group especially the Mandarin speaking members who initially felt apprehension over this English speaking tour manager wrt their comprehension of instructions , but then quickly felt more relaxed & reassured after Day 1 as their fears proved unfounded .This was the first time my hubby & I chose to travel with EU but I dare say , it will not be the last . If Lubis is the living face /representation of EU , then our positive experience with this one man is enough for us to continue to explore the rest of the world with EU in the future .I give you one eg: Lubis was v apologetic and went out on a limb with the EU Sg operations side, to negotiate something better for us ( perhaps “over compensate “us ) when our outlet shopping day in Germany landed on a Sunday when the mall was closed . This was to lessen the dismay & disappointment of some members who were hoping to do some serious shopping at the tail end of the tour .We were by blessed default , brought on a side trip to picturesque Hallstatt & treated to a nice Chinese dinner that night - all on the EU house .I don’t think anyone has any grounds for complaints as EU has shown that when a situation is less than perfect, they are able & willing to work round the clock to rectify & make sufficient amends to pacify & compensate their customers and ultimately , through their goodwill , win long term customer satisfaction & loyalty from their clients .Thank you Lubis & EU !

Thank you Hui Qing!! She did an excellent job, good explanation and take good care of all participants. Thumbs up for her.