12D9N - Adventure to the Balkans06 - 17 Oct 18Tour Manager : Jerry OngI must say Jerry is a young, energetic guy and most importantly experience in leading us. He planned good timing and even show us a private spot in Zadar, Croatia for us to catch the most beautiful sunset in the world.On 13Oct, Jerry is experienced enough to make us wake up earlier than usual to visit the Plitvice Lakes National Park, Croatia and it so happened to be a special day for the locals hence it’s packed with people (both locals and tourist). Jerry is able to direct and help us queue where long queues are anticipated. On this day, we don’t have to miss our lunch and timing planned is just fantastic.Thank you Jerry for a memorable holiday for all 36 of us in the group and well done EU Holidays to have included Jerry as part of the company.

Tour name: 14D10N Eastern America + CanadaDeparture date: 5th October to 18th OctoberTour manager: Andy YuanThis is the first time we’ve taken up a tour package with Eu Holidays and it was an absolutely pleasant experience. Our tour manager Andy was efficient and informative, never failing to engage the tour group members during Long bus journeys with his jokes and humour. There were also no delays during the journey and everything proceeded smoothly without a hitch, thanks to Andy’s dedication to his work. The fall foliage was also very beautiful in Canada. Overall, a great experience!

Big thanks to handsome Michael for taking care of us during our autumn trip in Italy. Will be sure to join EU trip again in the near future.

Tour name: 13 Days Europe Footprint + 3 Days DubaiTour manager: Sebastian MakWe went on a 13 Days 10nights Europe Footprint from 5th Oct to 19th Oct. Sebastian was our tour manager and he did a great job. A very well experienced and amazing tour manager. We can’t wait to travel again with Eu Holidays in future. Thank you. �

Tour: 10D7N Grand Switzerland Train TourDate: 6 Oct 2018 - 15 Oct 2018Tour Manager: Wong Jia Fu This was my first time join with EU Holidays go on the package tour. When I first heard total 38 people in this trip, I like: Gosh…..huge group and how they going to manage, big problem if anyone of passenger missed the train. But this was no happen during this trip as with good guardian by experience tour manager- Jia Fu, everything is on the schedule, of course I must said, using the whisper is a good ideal, no one missed with the clear instruction given before and after, his also done well in the seating arrangement, regardless in train or meal. A BIG thank you –Jia Fu, it’s so enjoyable. p.s. Assigned an experience tour manager for such a big group is necessary.

Went on a Switzerland trip from 6 to 15 Oct 18 led by tour manager, Jiafu. A very good trip. Jiafu planned the trip very smoothly, with clear instructions, was very helpful and knowledgeable. He was with us all the way throughout the trip, from the assembly at Changi airport, transit at Dubai, all the train and bus trips in Switzerland till we came back which he waited till everyone has collected their luggages before he left. The best tour manager I ever had.

11D8N Great Caucasus (09MCGYDA26/18QR) - 26 Sep 2018 to 6 Oct 2018The feedback form limits our words. My husband and I would like to thank Ms Kim Ng for her recommendations for this package tour. The sceneries are truly beautiful, people are friendly and warm and food are good too. It would be regrettable if we did not go to Caucasus. Kim listened to our concerns and interests. She made suggestions and recommendations that aligned appropriately to my and my husband’s needs. After we booked and paid for the package tour, she still stayed in contact with us by providing timely information on the tour (e.g weather, things to bring, etc) and assuring us that Caucasus is a worthy place to visit. I sincerely appreciate the excellent quality customer services provided by Kim. To Kim, we would like to say a big THANK YOU.We would also like to commend our tour manager, Mr H.M. Chong. He has gone the extra mile to help all the passengers on the tour. He has initiative and was always there when the passengers were in need. Other than the local tour guides, he has good knowledge of the history of Caucasus and other countries to share with us. He is experienced, patient, helpful, caring and attentive. He helped those aged passengers with their luggages, and helped them board and alight from coaches, held and walked with these needy passengers up and down slopes, steps and stony roads. In Baku, the main course during the dinner were delayed for a long time. It was late and most of the passengers were tired. Eventually, we decided to leave the restaurant without eating the main course. He took remedy actions immediately and assured everyone that all would be fine. To make good the situation, we had trout fish for dinner at a fine restaurant with good ambience and service on the next day. The food and service at that restaurant were indeed very good. Throughout the tour, he provided excellent services, exhibited great passion and responsibility as our tour manager. He took the initiative to take photos and videos for all of us and made sure that everyone were safe and satisfied while having a great time. We were impressed by his outstanding professional services.Good tour managers and guides are hard to come by these days. We were really very lucky to have Chong as our tour manager for this tour. Thanks to Chong’s warm personality, we became friends with many of the passengers quickly. As far as we know, most of the passengers were very satisfied with his services and happy to have him on our tour. He has shown his professionalism by being attentive and meticulous in daily planning and working together with the local guides and drivers. He deserved to be recognized for his hard work, good attitude and passion.The local tour guides were:1) Mr Farman in Azerbaijan2) Ms Darejan in Georgia3) Mr Tigran in ArmeniaMr Farman spoke English with a strong local accent which can be difficult to apprehend at times. Nonetheless, he is knowledgeable, friendly, patient and shared a lot about Azerbaijan with us on the coach ride as well as at the places that we visited.Ms Darejan spoke well in English. She is knowledgeable and shared her country, Georgia and places of interests with us on the coach ride without any eye contact with us. She is friendly although she seemed to be more concerned on the pace of the tour.Mr Tigran is warm, friendly and knowledgeable with all the places we visited. In particular, we would like to commend Mr Tigran for his every effort taken to assist many of us on our queries and needs. He took the initiative to help us to take photos, entertained and brought lots of fun to all of us. He listened and addressed our concerns and helped everyone as much as he can. Be it toilet needs, shopping, food, etc., he tried his best to meet our requirements. To let us understand Armenia and warm up the relationship with passengers, he bought local food, e.g breads, ice cream for us to try. We sincerely appreciate the generosity, gracious and professional services provided by Mr Tigran. We were indeed impressed by his attitude in making sure we are all well taken care of.It was indeed an enjoyable and memorable tour. We had a great time and lots of fun! Thank you, Chong. Hope you’ll keep making good memories to all your passengers. Thank you very much, Chong.We would certainly recommend EU Holidays to our relatives and friends. Thank you, EU for the wonderful itinerary.

Tour : 10D7N Italy Fiesta Date : 5/10/18 - 14/10/18Tour Manager : Michael YapIt was our first family Trip to Italy and it was awesome! My boys loved it and the whole tour group were friendly , Michael was very helpful and accommodating �

Michael is a great tour manager for our trip to Italy and Dubai. Caring, humorous and most importantly experienced. Check him out for your Europe trips!

10D7N Switzerland Grand Train TourTour Manager : Jia FuEnjoyable Tour. Great Control of crowd although group is 40. Responsible Tour Manager and assistant. New experience on having tour using Whisper. The time for the tour is too short. Should have more experience to old towns will be great! But see beautiful mountains. Great time overall!

Tour: 13D10N Italy , Switzerland & ParisDate: 5th-17h Oct 2018Tour Manager: Sabestian MakWe decide to join a tour group for our vacation and this was one of the best holiday experience ever. The tour members and our tour manager made the trip memorable and fun. He is an extremely caring and attentive leader who takes care of every need and wants. He ensured everything runs smoothlyI would highly recommend EU Holidays to my family members & friends if possible the same tour manager ( Sabestian Mak )Best RegardsJolene Peck

Tour: 11D8N Europe HiglightsDeparture Date: 07/10/2018 to 17/10/2018Tour Leader: Huiqing NgMe and my friends had been planning to go for a Europe tour. We found this EU holidays tour agency at Chinatown and it perfectly suits our budget and the places that we want to visit.The itinerary that was planned for our trip was all covered. The weather was nice, the places we’ve been, the food, and the people are so amazing. The coach that was provided for our journey was spacious, the driver, Mr. Dancho knows well about the places that we need to go to. We did not encounter any problems in the hotels and the morning breakfast in each hotel was awesome.Our tour leader was Ms. Huiqing Ng, she was very accommodating to us and never failed to update us on what to expect on our trip. She is a responsible leader and catered our needs well. We did not face any problem with her. She did a great job!We manage to meet new friends with in the group during the tour. They were very nice and cool people and we did not encounter difficulties with them. We will surely recommend EU Holidays to our friends and Ms.Huiqing Ng as a tour leader.Thank you EU Holiday and Ms.Huiqing Ng for making our trip spectacular.���

13D Europe footprint Tour manager : Sabestian MakDate of departure: 5 Oct 2018-17 Oct 2018Pricing of the whole packaged is really affordable. Brought my mother for this tour , and we both really enjoy our self, it wasn't as what others say that we would be rushing from places to places , and also with the help of Sabestian which makes our trip fun and enjoyable , thou there was a little hindrance while trying to transit from Dubai to London, but we survived. Was really entertain by Sebastian throughout this trip with his singing and stories telling and history of the place. Really glad to have Sabestian as my tour manager. And definitely if i were to go onto any Europe countries again, Eu Holidays would be my first choice. Special thanks to Sabestian for taking good care of us.

Recently back from the Premium Balkans trip. The Tour Manager, Lubis is good and perform his duties well. Every day he will remind us abt the weather for the next day. There was no hiccup on this trip. The office staffs are friendly and they know their products well

5 StarsTour Group: 14D10N Best of Eastern USA + CanadaPeriod: 5 to 18 Oct 2018Tour Leader: Andy YuanAndy is very engaging throughout our long distance travels during our first ever trip to North America. he is very efficient and patiently shares information in both mandarin and English to ensure that no one is left out in the group. We have nice and helpful tour mates as well.Highly recommended North America trip led by Andy due to his familiarity with North America

Tour Manager: Connie HayDate: 4th October 2018 ~ 19th October 2018Destination: Italy, Switzerland, Germany, France, DubaiConnie is very diligent and vigilant. Our group has been targetted by a few local (Europe) pickpockets (Gypsies) on several different occasions. However, Connie never fails to "Protect" us by positioning herself between the tour group and the pickpockets, spreading both her arms wide open to block the pickpockets away from us.Connie is also a very hilarious, knowledgeable and experienced tour manager as she knows everything about the places we're touring at, such as...Telling us the stories of the historical monuments we will be visiting.Running everywhere selflessly to help us take the best scenic and majestic Instagram-Worthy photographs!!Informing us the temperature and weather forecast update on every end of the day, so we will all have a better idea on what to wear tomorrow.Recommending several delicious and affordable restaurants and cafés that we can dine-in without needing to worry about the dual-charge. (A.K.A. 被砍菜头/Scam)Letting us know where we can use the toilets for free whenever available so that we don't have to spend too much money on nature calls. (Don't be surprised!! My Mum's friend spent approximately SGD$100/Pax just to use the toilets in Europe because her tour guide does not know any locations that provide free toilets!!)Helping us to check and manage the tax-refunds and tax-refund forms (Which are very complicated and confusing to me!!) so that we can continue to do our shopping hassle-free!!Sharing with us her very humorous stories such as her life as a tour manager and her experiences with different tour groups in different countries, and also her very interesting counter with the local (Europe) pickpockets.I'll definitely recommend Connie Hay and EU Holidays to anyone who is embarking to Europe!!Lastly, thank you very much to Connie Hay for making my first-ever Europe trip so enjoyable and memorable!!