I just came back from my 10 days Grand Alpine Train Tour to Switzerland. I am writing this to compliment our tour manager Darien Tang for doing such a marvelous job. He was patient ,knowledgeable, helpful, responsible and pleasant guide. He was always reachable when we needed his help. He also reminded us to be mindful of pickpockets in crowded places. During mid autumn festival he brought along mooncakes to celebrate with us. His kind gesture make our trip more memorable. Tks Darien for your good service. Hope to travel with you in future.

This is my first time to participate in the Eu Italy group. It was unfortunate that on the first day of my arrival, my money was stolen. Here I would like to praise EU's a very responsible and friendly guide Mr. Ricky Woo, He not only stayed with me for two hours in the police station, and also initiative pay on behalf for the both way from the hotel to the police station. . Frankly speaking, what he did throughout the trip was very commendable and praiseworthy. Because of his service, I am more looking forward to participating in the Eu group with my family and friends. I am also very happy to share the friends around me to participate in the EU group. I also hope that the EU team will maintain the spirit of Ricky Woo. Ricky Woo

Tour: 13D10N Highlight of Eastern Europe Travel Dates: 3 Sept - 15 Sept 2019 Tour Manager: Dylan Teoh This is my family's first tour with EU Holidays and we are pleased with our holiday experience. Dylan was approachable, helpful and patient with the group throughout the trip, constantly advising and giving us reminders. Thank you, Dylan, for the great experience and memories.

To EU Holidays,With reference to my Tour code 09ECCIFS04/19LH (10D7N Italy Fiesta) with the Tour Manager Mr Ricky WooI would like to feedback on his exceptional good service and made me a return customer to EU Holidays for sure.Below are the detailed highlights to share with EU Holidays:1. Rapid Response TimesDespite of Mr Ricky kept on reminding us to take good care of our valuable belongings from the first day till last day of the trip, unfortunately some of teammates still lost their cash in the bus and hotel.Mr Ricky was quick in responding to manage their anger and disappointment, brought them to police station for reports and statements, obtained necessary for insurance claims.One of our tour mate even left her bag in the Highway service stop (passports and cash inside),Mr Ricky requested the bus driver to contact service stop staff immediately and arranged a taxi to send the lady and her husband to retrieve their belongings without delay others' time.He was fast and experienced in trouble-shooting.2. Emotional IntelligenceWe met 4 bus drivers throughout the trip. The long distance coach driver Mr Genaro (if i spell correctly),he was ill-mannered and impatient. Every morning,  Mr Ricky would communicate with him on the daily route and time schedule. The bus driver was uncooperative, tried to make things difficult and even shouted loudly in Italian language on the bus.Mr Ricky was humble & good patience to discuss with the bus driver,  he tried his best to work things out smoothly.I had no idea why the bus driver would have to vent his anger again and again on the bus. We felt very awkward by bus driver's emotional actOn the last day in Rome, the local bus driver was not happy and also shouted in Italian loudly on the way from Hotel to FCO international airport.The ambiance was not good, Mr Ricky was calm.I was sitting behind Mr Ricky and i saw him turned on the google map navigation to ensure the bus driver was sending the us to the correct direction.There were many times, the bus drivers were being unreasonable, fierce and rude to our Tour Manager in bad manners.I am impressed in his excellent high Emotional Intelligence in dealing with these racist drivers.  3. Flexibility in problem solvingAccording to the scheduled itinerary, we would be going to The Mall outlets shopping & Pisa Tower sight-seeing on Day 4, and followed with the Optional tour to Cinque Terre on the Day 5.Mr Ricky was mindful with the drastic change of the weather forecast, and realized it might have heavy rain on the Day 5 to Cinque Terre.In order not to disappoint us with the raining view of Cinque Terre, he took the initiative to discuss with the bus driver for the itinerary adjustment, to switch the sequence of itinerary in Day 4 and Day 5.He then being treated rudely by the bus driver again. The driver was unhappy and shouted at Mr Ricky.Luckily, Mr Ricky managed to convince him in the end.We were happy to enjoy the beautiful seaview of Cinque Terre in a sunny day.Knowing that Mr Ricky is not obligated to do the adjustment that but it is clear that he is such a considerate person and working focus on customers' satisfaction4.  Good CharismaMr Ricky is approachable and good sense of humor.Our teammates are aging from 21 months old baby to 70+ years old senior citizens, Mr Ricky is friendly and managed to take good care of everyone.Also, with his humorous sharing or introduction of tourist spots,  our bus was always full with laughter in the long distance journey.Lastly, Mr Ricky's exceptional performance and professional service had exceeded my expectation towards a tour manager and made this trip a good memorable one.On the scale of 1 to 5 in your survey form given, i would like to rate him 10!I am truly impressed and would definitely come back to EU Holidays for the next Europe trip.Thanks & Best Regards,

My wife and I joined the 10D Grand Alpine Train Tour of Switzerland from 6 to 15 Sep 19, led by Mr Darien Tang. Even before the tour started, Darien took in our queries and comments favorably. He made special arrangements with EU for the coach transfer from airport to Lucerne upon arrival when the itinerary only specified transfer by train. He even arranged for us to have the upgrade from 2nd to 1st class for the glacier express! During the journey, my wife fell ill and had to visit the local hospital. We were grateful to Darien who accompanied us late into the night until she was discharged. Overall, the trip was memorable with good hotels and itinerary. We were impressed with Darien who is very dedicated, responsible and knowledgeable. We would surely consider EU holidays for our next trip

Thanks Simmon Lee for the spectacular 11 day 8 night scandinavia tour (departed sg on 6 sep). Without Simmon keen and meticulous arrangement, the trip wouldn't be so enjoyable. He even went beyond his duties to provide WiFi onboard. Exceptional service by Simmon! Highly reccommend the itinerary. But some suggestions for EU holiday for improvement. The dinner at quality hotel in Sweden only had a single choice for main course which was an issue for some who doesn't take chicken. It will be better if lounge access (which was complimentary in SG) is provided in Sweden as well bcos we arrived in airport quite early. lastly, if EU holiday can provide WiFi onboard will be a bonus! A very remarkable trip with EU holiday and Simmon! - Mr and Mrs Chia

Tour: 13Days Eastern Europe Highlights Dep Date: 03Sep2019 Tour Manager: Dylan Teoh Well rounded trip with plenty of sightseeing, shopping and life lessons (Auschwitz Concentration Camp) along the way. Great itinery with beautiful Hallstatt, history-rich old towns, cathedrals, emotionally sad Auschwitz and interesting Wieliczka Salt Mine. Thanks the group for the great company, taking care of one another and laughter. Thanks Dylan our tour manager his knowlege of the places and for taking good care of the group. Thanks for his patience and understanding, always keeping an eagle eye for those wandering away (taking photos or shopping) or lagging behind, always making sure of our well-being and safety. Great optional tours provided and not in the intinery suggested by Dylan when time and weather permits. Will surely consider and recommend EU Holidays for future trips:)

I was so pleased with the trip on 3 sep 2019 till 15 sep 2019 at Eastern Europe . Our guide Mr Dylan Teoh was outstanding : knowledgeable, friendly, safety-conscious, and had great sense of humor. I will highly recommend EU Holidays as you exceeded all expectations (: Thank you very much for having arranged the magnificent trip.

Tour name: 10D7N amazing turkey your Tour manager: Kenneth Ng Kenneth took really good care of us every day, a very thoughtful man that brings chilli knowing we will not get used to the Turkish food. Everyday bring us different snacks /tidbits! During our last day it's mid autumn festival, he even surprise us with mooncake! Good job Kenneth! Really appreciate everything little actions you have done, beyond extra mile! During this 10D7N trip you make us feel so safe to travel, making the effort to remember our name just a few hours knowing us and even recognize our luggage ensuring we will not lose our luggage!! Thank you very much!!!

Tour name: 10D7N Amazing Turkey tour Travel date: 06SEP2019 - 14SEP2019 Tour manager: Kenneth Ng / Rukiye Thumbs up to Kenneth our tour mgr & guide Rukiye, most handsome driver Mr Sadiq that took care of us in our turkey trip ! We travelled 2900km, had great fun, joy for the 8 days !

10 Days 7 Nights Italy Fiesta 3 to 13 Sept 2019 Tour Manager : Ricky Woo I will definitely travel with EU Holidays again because I absolutely enjoyed the trip. Ricky is very responsible and prompt in his work. He goes the extra mile in every task. This is the best holiday I have.Thank you. I will recommend my friends to book their holidays with Ricky!!!

Tour: 11Days Europe Highlights + 2 Nights Dubai Dep Date: 08 Aug 2019 Tour Manager: Sabestian Mak We have a very enjoyable & good memory during the last 2 weeks in Europe + Dubai lead by Sebestian Mak. He is thoughtful & generous in sharing his experience, stories & tips with us, a truly person. This is the first time I have a different experience from other travel agencies, I felt like a family trip after get to know each other & is an awesome tour mates of all. I was surprised to receive a piece of birthday cake on my actual birthday date from him & same for the other 3 tour mates who also have the same birthday day/month. Such a nice & thoughtful tour manager to brighten up our day! He is also entertained us by singing different languages song in Thai, Vietnamese, Japanese & etc. We sure will join EU again in our next holiday – well done Sebestian, thumbs up for U!

Tour: 11Days Europe Highlights + 2 Nights Dubai Dep Date: 08Aug2019 Tour Manager: Sabestian Mak A superb of almost 2 weeks of exploring Europe. It was wonderful. We had a tour manager, an expert guide & a good leader and a local guide to take us round & show us the places. The hotel was good, quiet & secluded. Many thanks to Sabestian Mak for your meticulous attention to our comfort. All in all a great Europe tour experience with EU Holidays!

Tour: 11 Days Europe Highlights + 2 Nights Dubai Dep Date: 08 Aug 2019 Tour Manager: Sabestian Mak The itinerary was a good introduction to Central Europe, we visited about 6 cities, including Milan, Lucerne, Paris and Amsterdam. Sabestian is very knowledgeable and savvy, he shared on history and information of the places of interests, and was able to navigate around the streets easily. He also entertained us during long coach rides, and constantly reminded us to be careful of pickpockets in Paris and Brussels. Logistically, he ensured smooth hotel check-in after a long day, and would whatsapp us on the breakfast and reporting time the night before. Personally, I would recommend to join those optional tours to Mt Titlis, Jungfrau, and factory outlet in Milan. It will be wonderful if quality local cuisine can be served in the itinerary. The additional 2 nights in Dubai was a good transition period before returning to Singapore - helped to cope with jetlag and able to experience the safari desert tour. Lastly, thanks Stephanie Tang for responding to our queries (even when she is on leave) during booking!

Tour: 11Days Europe Highlights + 2 Nights Dubai Dep Date: 08Aug2019 Tour Manager: Sabestian Mak Excellent! Our best tour manager so far. The itinerary was carefully thought and well balanced. The transfers between countries and hotels were perfect and well organised. Everything worked like clockwork. We are well guided from hotel check in & out, to our tour and even when we do shopping. He cares for our safety. We first meet the group tour as strangers and we end up being friends. Such a nice experience! We definitely will be back and would highly recommend EU Holidays!

Tour: 11Days Europe Highlights + 2 Nights Dubai Dep Date: 08Aug2019 Tour Manager: Sabestian Mak Excellent! Our best tour manager so far. The itinerary was carefully thought and well balanced. The transfers between countries and hotels were perfect and well organised. Everything worked like clockwork. We are well guided from hotel check in & out, to our tour and even when we do shopping. He cares for our safety. We first meet the group tour as strangers and we end up being friends. Such a nice experience! We definitely will be back and would highly recommend EU Holidays!