London trip 10 days 7 nighttour manager: Nick Soodeparture date:1 FebMe and my family would like to thank Nick for his great service and mindful toward us who are Muslim travelling with the group..he constantly checking with us and very apologetic when there is issue especially traffic congestion while travelling.He very knowledgeable about the places we visit.Even though there is misunderstanding in our food arrangement he ensure that we had our proper meals..He gave us a good first impression about Eu Holiday..Thank you we enjoy our first trip to Europe..
Finland trip 10day 7night from 25th January till 3rd Feb 2019.Tour Manager : Paul TeeDriver : Sunni(Lapland)I would like to say a "Big thank you" to Paul and Sunni for this unforgettable trip.1st impressions is very important, I was very impressed by Paul and Sunni for their passions in their job. Beside responsibility Paul will do extra mile for all of us. Paul always try his best to bring laughter to us. Make his effort to bring us to catch the northern lights in the cold nights... We are blessed to have him as the tour manager in this trip. Every extra mile touch every member heart.
Tour name: 10D7N WINTER ADVENTURE IN FINLAND + NORWAY KING CRAB SAFARI (WINTER)Departure date: 25th January 2019Tour Manager: Paul TeeTestimonial: My hubby and i are Deaf. We joined this tour group under tour manager Paul Tee. My hubby and i are so thankful to him for his much efforts to help inform us on what is going on during the trip. He also lent his handphone to read what is being spoken on a special app which helps to translate the speaking words into the texts to read. Thank you very much, Mr Paul!Also, although the winter is so cold and freezing, we enjoyed the activities during the trip and took some photos. Mr Paul helped take photos of us. Thanks! We will keep these good memories for the trip!I am happy and shy that Mr Paul informed our group that that day was my birthday. Thanks for the chocolates!Mr Paul, thanks for recommending the popular finnish drink (bilberry). We kept drinking it until the 1L bottle is finished and even we continued drinking it on airplane on way back to Singapore. Yummy! Thumbs up!THANK YOU VERY MUCH FOR YOUR MUCH EFFORTS! (Fingers crossed, waiting for the photo album on the website)
Tour : 10D7N Winter Finland + King Crab Safari Departures: 1st February 2019Tour manager : NicholeThis was our first time joining EU Tour and really enjoyed the holidays. We found the stay at the Kelo Igloo too short as we need to check out early next morning and we didn’t have much time to explore around the area. Thanks to Nichole who arranged additional programs to visit the new Igloo Tower and Ski Resort which were outside the tour itinerary. Also like to seize this opportunity to thank Nichole for her professionalism and care. She kept encouraging us to ask her anything so that she can help us in any way she could. Her service did not stop when we returned back to Changi Airport, but went on to help some members of the group to process damaged baggage with the Arrival Services even when she has to catch her plane to her home in KL within the next hour. Kudos to Nichole.
Tour name: 10D8N Winter Finland + Norway TourDeparture date: 02 Feb 2019Tour leader: Sabestian MakMy Northern Europe family trip during this CNY was a memorable experience with the guide of the assigned tour manager. During the tour, he had been updating all the tour mates promptly with the tour information useful for every stop we made throughout the journey especially on the weather information of the nights arranged for Aurora hunting making it a successful one for us. I would recommend EU to anyone who wishes to see the northern light and for their good service.
Tour Leader: MeiVery knowledgeable. Speaks mandarin and English well.Gave a very in depth introduction of all the cities we visited.
Tour package: Northern Lights, 10D/7N, 25 January to 3 February 2019.Tour Manager: PAUL TEEMy ReviewPAUL TEE is an excellent and professional tour manager. He constantly gave good and timely daily commentaries of tourist attractions, with essential background information.DICTION - He spoke with good and clear diction, repeating some words if necessary to avoid misunderstanding.STRONG AND HELPFUL - He rendered attention and assistance to all in the group, with extra care to any who needed more assistance, eg the elderly or “slower” ones.FRIENDLY - He was friendly to all, and we could feel his warmth and smiling disposition that added to the enjoyment of our package tour.METHODICAL - He is a very methodical person, and always provided us with itineraries of current and next day’s programmes/timetables verbally, with prompt posting in our shared WhatsApp chat group.OTHER VALUE-ADDED SKILLSSINGING - He sings pretty well, and was comfortable in both English and Mandarin, and some Chinese dialects. He had a repertoire of “live” songs-on-demand direct from Spotify, played on the PA system at a volume that is enjoyable without being jarring.PHOTOGRAPHIC SKILL - He is one of a rare breed of tour managers who is personally skillful in taking photograph, taking pains to capture a variety of poses, close-ups, portrait or landscape as necessary. Not just with smartphones, but also with DSLRs. And with not only his “favourites”, but all of us. He has good photographic sense and mind, and could also handle my professional Nikon D850 DSLR.He initiated and organised group photos in many locations, taking care that no faces were “hidden” behind others.JOVIAL - He is witty and cracked some wise jokes that made us laugh.GOING THE EXTRA MILE - He is self-sacrificing and unassuming. For example, he volunteered himself to take photos of us swimming in the icy water of POLAR EXPLORER (ICEBREAKER), and stood in freezing sub-zero weather for a considerable time, and again later individually when we walked on the frozen water near the anchored Icebreaker.GOOD MEMORY - He was able to remember the names of all of us in the group.CONCLUSIONSiew Wah and I will sign up again with EU Holidays for our next package tour holidays, hopefully with PAUL TEE as the tour manager.By Teo Teow Koon, 11 Feb 2019
Teo Teow Koon
10D7N Finland tour - departure on 1st Feb 2019.Wanna say BIG THANK YOU to EU Holiday for this wonderful tour. Everything was great! Good tour leader, good tour members, good accommodations, good itinerary and good foods. Specially thanks to Nichole for well taking care of us. She is a very cheerful and experienced tour leader, whatever info you need to know, she was able to answer all. We were glad to under her good hands. Will come back for more trips in near future!
10D7N winter in Finland + Norway king crab safari (1 - 10 February 2019)Tour Leader: Nicole LimJust returned from an awesome trip to Finland. We are returned customers to EU holidays as we have always had great guides. Nothing is 100% perfect, no perfect itineraries no perfect coach seating arrangement etc. But there is such a hardworking and responsible tour manager and her name is Nicole. Being so petite and sweet, Nicole rises up to all challenges and sudden events etc. She added in new activities when we make good time as extra treats for us. She always prepared us well, reminding us to dress appropriately for each activity.We were prepared that catching aurora is not a given as many had told us they did not catch it. Thank God we saw this beautiful phenomenon at snow mobile site. Nicole’s upbeat positivity and smiles kept us going through the extreme cold and fatigue. The itinerary is good for both of us and good for the value. We tried so many different types of activities in such a short time. The tour mates are very nice and social, creating a good vibe throughout, especially the second half of the trip. Special mention to our generous photographer tour mate Bernard. Thanks for sharing your beautiful photo of the aurora with us.We are super impressed with the cool elderly folks and the spunky young kiddoes as young as 4, going through the whole trip amazingly. Especially for the kiddoes, such sweet and well brought up kids, making the tour very enjoyable. And helpful members who went out of their ways to help and look out for one another! So all this makes an awesome trip!!Kiitos !! Moi moiFrom oscar and evie
10D7N Winter Adenture in Finland/Norway King Crab Safari.We had a fantastic Winter tour in Feb 2019. Great itinerary with lots of winter activities, good hotel, the best was at Kelo Glass Igloo Artic Resort.The King Crab Safari was the best dinner we had!The highlight of the tour was the appearance of Aurora Borealis when we were on Snow Mobile Safari hunting for the Northern Lights.And the best of all, our cheerful, lively, informative and hard working Tour Manager Nichole Lim. Kudos and great job!
13D10N Highlights of Eastern EuropeDeparture date: 25 December 2018Tour manager: Mr Sabestian MakIt is the first time that my wife and I have joined a tour group with EU Holidays. Whilst we enjoyed ourselves and took in the breathtaking scenery throughout the trip, our holiday was made all the more memorable by our tour manager Sabestian Mak. Sabestian impressed as a responsible individual who demonstrated kindness and warmth in his interactions with everyone in our group. Despite him having felt fatigued as he had to lead back to back tour group travels, he still went the extra mile for members of our group and his sense of responsibility shone through consistently.My wife and I appreciate Sabestian's dedication, diligence and candid banter. This greatly contributed to us having a relaxing and memorable holiday. EU travels is indeed fortunate to have such a dedicated, knowledgeable and experienced staff in Mr Sabestian Mak. We wish Sabestian all the best in his career and that his efforts and talent be duly recognised. Happy Chinese New Year to one and all!
Had a wonderful Europe Trip from 13-26 Jan 2019. Visited Italy > Switzerland > Germany > France > Belgium > Amsterdam > Dubai > Singapore. Though we seemed to have visited many countries, it was a lot of touch-and-go and not very in-depth exploratory in each city.Our tour manager JIA FU focused a lot on our safety especially when we were in the hot tourist attractions. Always reminding us to stay away from dubious people and not to fall prey to their tactics. During our long bus ride, JIA FU constantly engages us with the historical background of the country and the special highlights of the area. It was a very enjoyable trip with him as our tour manager.What can be improved would be:1) the hotels which felt very mid-tier. Our party was a group of 3 sharing one room. This meant that it was extremely cramped within the room and very difficult to navigate. I felt that since each of us paid the same amount as any other twin-traveller, either our room should have been bigger than the regular room or at least special pricing arrangements should have been made for us. It was not enjoyable squeezing 3 pax in a tiny room yet having to pay the same rate.2) the meals that were provided by the tour were a bundle of hit-Misses. The restaurants that catered to our meals did not have very delicious servings. EU should considering changing the restaurants because meals are a huge part of the trip. It’s unpleasant to expect a meal to be provided yet get served sub-par food.
Tour :Central Europe & Dubai tripDeparture : 10th Jan 2019A very big thanks and hug to our tour guide _Jia Foo_. We had so much fun in this trip and will highly recommend to all our family and friends.
Finland tour 10d7nTour manager: Paul TeePaul made our tour very enjoyable with his witty jokes. He's funny, caring and generous. He took extra care of the seniors in our tour and even gave my dad his medicine when my dad wasn't feeling good.He went the extra mile and helped all the tour members take beautiful photos even though the cold was unbearable. We are really glad to have him as our tour manager
Finland 10D7N tour with King Crab SafariTour Leader : Mr Paul TeeDeparture Date : 25th January 2019Feedback : Mr Paul is a very knowledgable and professional tour leader. He makes sure that all our itinerary is planned smoothly and is very caring towards the tour members, especially the elderly. He is the one that makes the entire tour light hearted and enjoyable. We have laughs together. Mr Paul Tee is an asset to your company. Groom him well and provides him with the necessary recognition he deserves. Thank you.
TOUR NAME: 11D8N EUROPE HIGHLIGHTSDEPARTURE DATE: 13 Jan 2019TOUR MANAGER: Michael Ong JiafuIt was our first time going for a tour and we have booked this trip for our honeymoon, it was fun and wonderful trip and had exceeded our expectations.I would like to thank Jia Fu for memorable and amazing experiences that he has brought to us. He is very funny, energetic and diligent. We enjoyed listening to the invaluable knowledge and experiences he shared during our trip. Not forgetting, his funny jokes and little surprises he has for us (I will not share the surprises , if you have a chance to go on a trip with him you will know what I mean). In addition, he is constantly vigilant for our safety and kept a look out for us. In Paris, some pickpockets came up to us and attempted some tricks and immediately regardless of his own safety and he went up to them and told them not to come near our tour group. The whole tour group appreciate his protectiveness for us.Thanks Eu Holidays & Ong Jia Fu! We have no regrets booking our trip and look forward to travel with you on our next adventure!xx. Jennifer & Jacob