Tour package: Northern Lights, 10D/7N, 25 January to 3 February 2019.Tour Manager: PAUL TEEMy ReviewPAUL TEE is an excellent and professional tour manager. He constantly gave good and timely daily commentaries of tourist attractions, with essential background information.DICTION - He spoke with good and clear diction, repeating some words if necessary to avoid misunderstanding.STRONG AND HELPFUL - He rendered attention and assistance to all in the group, with extra care to any who needed more assistance, eg the elderly or “slower” ones.FRIENDLY - He was friendly to all, and we could feel his warmth and smiling disposition that added to the enjoyment of our package tour.METHODICAL - He is a very methodical person, and always provided us with itineraries of current and next day’s programmes/timetables verbally, with prompt posting in our shared WhatsApp chat group.OTHER VALUE-ADDED SKILLSSINGING - He sings pretty well, and was comfortable in both English and Mandarin, and some Chinese dialects. He had a repertoire of “live” songs-on-demand direct from Spotify, played on the PA system at a volume that is enjoyable without being jarring.PHOTOGRAPHIC SKILL - He is one of a rare breed of tour managers who is personally skillful in taking photograph, taking pains to capture a variety of poses, close-ups, portrait or landscape as necessary. Not just with smartphones, but also with DSLRs. And with not only his “favourites”, but all of us. He has good photographic sense and mind, and could also handle my professional Nikon D850 DSLR.He initiated and organised group photos in many locations, taking care that no faces were “hidden” behind others.JOVIAL - He is witty and cracked some wise jokes that made us laugh.GOING THE EXTRA MILE - He is self-sacrificing and unassuming. For example, he volunteered himself to take photos of us swimming in the icy water of POLAR EXPLORER (ICEBREAKER), and stood in freezing sub-zero weather for a considerable time, and again later individually when we walked on the frozen water near the anchored Icebreaker.GOOD MEMORY - He was able to remember the names of all of us in the group.CONCLUSIONSiew Wah and I will sign up again with EU Holidays for our next package tour holidays, hopefully with PAUL TEE as the tour manager.By Teo Teow Koon, 11 Feb 2019
Teo Teow Koon
10D7N Finland tour - departure on 1st Feb 2019.Wanna say BIG THANK YOU to EU Holiday for this wonderful tour. Everything was great! Good tour leader, good tour members, good accommodations, good itinerary and good foods. Specially thanks to Nichole for well taking care of us. She is a very cheerful and experienced tour leader, whatever info you need to know, she was able to answer all. We were glad to under her good hands. Will come back for more trips in near future!
10D7N winter in Finland + Norway king crab safari (1 - 10 February 2019)Tour Leader: Nicole LimJust returned from an awesome trip to Finland. We are returned customers to EU holidays as we have always had great guides. Nothing is 100% perfect, no perfect itineraries no perfect coach seating arrangement etc. But there is such a hardworking and responsible tour manager and her name is Nicole. Being so petite and sweet, Nicole rises up to all challenges and sudden events etc. She added in new activities when we make good time as extra treats for us. She always prepared us well, reminding us to dress appropriately for each activity.We were prepared that catching aurora is not a given as many had told us they did not catch it. Thank God we saw this beautiful phenomenon at snow mobile site. Nicole’s upbeat positivity and smiles kept us going through the extreme cold and fatigue. The itinerary is good for both of us and good for the value. We tried so many different types of activities in such a short time. The tour mates are very nice and social, creating a good vibe throughout, especially the second half of the trip. Special mention to our generous photographer tour mate Bernard. Thanks for sharing your beautiful photo of the aurora with us.We are super impressed with the cool elderly folks and the spunky young kiddoes as young as 4, going through the whole trip amazingly. Especially for the kiddoes, such sweet and well brought up kids, making the tour very enjoyable. And helpful members who went out of their ways to help and look out for one another! So all this makes an awesome trip!!Kiitos !! Moi moiFrom oscar and evie
10D7N Winter Adenture in Finland/Norway King Crab Safari.We had a fantastic Winter tour in Feb 2019. Great itinerary with lots of winter activities, good hotel, the best was at Kelo Glass Igloo Artic Resort.The King Crab Safari was the best dinner we had!The highlight of the tour was the appearance of Aurora Borealis when we were on Snow Mobile Safari hunting for the Northern Lights.And the best of all, our cheerful, lively, informative and hard working Tour Manager Nichole Lim. Kudos and great job!
13D10N Highlights of Eastern EuropeDeparture date: 25 December 2018Tour manager: Mr Sabestian MakIt is the first time that my wife and I have joined a tour group with EU Holidays. Whilst we enjoyed ourselves and took in the breathtaking scenery throughout the trip, our holiday was made all the more memorable by our tour manager Sabestian Mak. Sabestian impressed as a responsible individual who demonstrated kindness and warmth in his interactions with everyone in our group. Despite him having felt fatigued as he had to lead back to back tour group travels, he still went the extra mile for members of our group and his sense of responsibility shone through consistently.My wife and I appreciate Sabestian's dedication, diligence and candid banter. This greatly contributed to us having a relaxing and memorable holiday. EU travels is indeed fortunate to have such a dedicated, knowledgeable and experienced staff in Mr Sabestian Mak. We wish Sabestian all the best in his career and that his efforts and talent be duly recognised. Happy Chinese New Year to one and all!
Had a wonderful Europe Trip from 13-26 Jan 2019. Visited Italy > Switzerland > Germany > France > Belgium > Amsterdam > Dubai > Singapore. Though we seemed to have visited many countries, it was a lot of touch-and-go and not very in-depth exploratory in each city.Our tour manager JIA FU focused a lot on our safety especially when we were in the hot tourist attractions. Always reminding us to stay away from dubious people and not to fall prey to their tactics. During our long bus ride, JIA FU constantly engages us with the historical background of the country and the special highlights of the area. It was a very enjoyable trip with him as our tour manager.What can be improved would be:1) the hotels which felt very mid-tier. Our party was a group of 3 sharing one room. This meant that it was extremely cramped within the room and very difficult to navigate. I felt that since each of us paid the same amount as any other twin-traveller, either our room should have been bigger than the regular room or at least special pricing arrangements should have been made for us. It was not enjoyable squeezing 3 pax in a tiny room yet having to pay the same rate.2) the meals that were provided by the tour were a bundle of hit-Misses. The restaurants that catered to our meals did not have very delicious servings. EU should considering changing the restaurants because meals are a huge part of the trip. It’s unpleasant to expect a meal to be provided yet get served sub-par food.
Tour :Central Europe & Dubai tripDeparture : 10th Jan 2019A very big thanks and hug to our tour guide _Jia Foo_. We had so much fun in this trip and will highly recommend to all our family and friends.
Finland tour 10d7nTour manager: Paul TeePaul made our tour very enjoyable with his witty jokes. He's funny, caring and generous. He took extra care of the seniors in our tour and even gave my dad his medicine when my dad wasn't feeling good.He went the extra mile and helped all the tour members take beautiful photos even though the cold was unbearable. We are really glad to have him as our tour manager
Finland 10D7N tour with King Crab SafariTour Leader : Mr Paul TeeDeparture Date : 25th January 2019Feedback : Mr Paul is a very knowledgable and professional tour leader. He makes sure that all our itinerary is planned smoothly and is very caring towards the tour members, especially the elderly. He is the one that makes the entire tour light hearted and enjoyable. We have laughs together. Mr Paul Tee is an asset to your company. Groom him well and provides him with the necessary recognition he deserves. Thank you.
TOUR NAME: 11D8N EUROPE HIGHLIGHTSDEPARTURE DATE: 13 Jan 2019TOUR MANAGER: Michael Ong JiafuIt was our first time going for a tour and we have booked this trip for our honeymoon, it was fun and wonderful trip and had exceeded our expectations.I would like to thank Jia Fu for memorable and amazing experiences that he has brought to us. He is very funny, energetic and diligent. We enjoyed listening to the invaluable knowledge and experiences he shared during our trip. Not forgetting, his funny jokes and little surprises he has for us (I will not share the surprises , if you have a chance to go on a trip with him you will know what I mean). In addition, he is constantly vigilant for our safety and kept a look out for us. In Paris, some pickpockets came up to us and attempted some tricks and immediately regardless of his own safety and he went up to them and told them not to come near our tour group. The whole tour group appreciate his protectiveness for us.Thanks Eu Holidays & Ong Jia Fu! We have no regrets booking our trip and look forward to travel with you on our next adventure!xx. Jennifer & Jacob
I would definitely recommend EU Holidays for first timers who are visiting Europe. The itinerary was very good, covered quite a few countries. The Tour manager Jia Fu was also awesome! His main priority was for us to sight see more and our safety. He also made the coach rides more fun with jokes and even sang songs lol. His knowledge for each country and it’s history kept us interested. I will surely book my next tour with EU Holidays again. Thank you!!!!
It's my first time to joining Eu holiday for my Europe & Dubai Trip.. It was awesome, memorable trip for us. Especially our Tour Guide Manager Wang Jia Fu. He is caring about us, always reminding for our safety.. Quite funny person, so we enjoying it so much.. Also very helpful if we want to find something to buy and also help us for tax refund.. Thanks alot for Jiafu & Eu holiday..
Finland 10d7n tour Icebreaking Huskies rideTour manager Mr Paul Tee
Hawkeye Jon Nas
Tour: 11D8N Central Europe highlights + 2N DubaiDeparture: 10th Dec 2018Tour Leader: Our guide John Foo, was responsible and quite well organised. 2 of my family lost their passports and he was helpful in managing the problem. My son had his birthday during the tour and John helped to arrange for candles and mini celebration during breakfast. He is professional and dedicated to his work.Itinerary: Generally good overall with moderate pace. We were satisifed even though some of the places like Germany and Belgium were touch and go. But I guess it's expected given such a short span of time to cover so many countries. The sledging activity was very exciting, and the optional in Swiss was very fun!Dubai optional tour was interesting and fun packed. However, a local guide in Dubai was with us for half day (in fact, perhaps it was like 3 to 4 hrs). Not sure why we had to tip more than the amount for our guide while in Europe.Some improvement needed for the optional tour in Paris as amount spent is not really worth it, given that a large portion of the time we ended up just shopping at Lafayette.Accomodation: was generally average and acceptable, while our 2N in Paris was excellent given that Marriott Courtyard was the hotel we stayed in.However, the 1N in Nancy stopover was disappointing as it seemed more like 2star accomodation.Food: More variety would be appreciated. It was good that effort was made to incorporate asian flavours for some days. Some specialty meals did not seem to be special (for eg. chicken cutlet meal in Milan) which we could also have in an SG food court.Overall, it was a good tour for 40 pax and all of us appreciate the effort put in by John. and I have already recommended this tour package to my friends.
Tour: 13D Highlights of Eastern EuropeDeparture: 25 Dec 2018Tour manager: Sabestian MakI had the most traumatic trip to Europe as I encountered theft for the first time in Vienna, Austria. My bag was pilfered and my passport and invaluables were stolen in a matter of seconds. But what was amazing was the care, compassion and professionalism of one person - Sabestian Mak!To me, he is a God-send. If not for him, my tour experience would have been a total disaster. Despite this unfortunate experience, I still managed to enjoy the rest of the tour. I remembered clearly Sabestian's guidance in promptly lending me his personal mobile to cancel all my credit cards in quick time to avoid further damage. He contacted the nearest embassy to help me get the documents required to return to Singapore. He even accompanied me to the embassy in Berlin and ensured all was spiffy and smooth.Sabestian is more than a tour manager. He can calmly deal with crisis control, has the humour to engage the whole group, regaled us with his thematic and useful stories that kept us enthralled and amused. He is also very knowledgeable, organised, meticulous, talented (a linguist and an entertainer) and funny Thank you EU for having such a stellar staff in Sabestian. To me, it would not be an overstatement to say he is the best tour manager I have ever had the chance of meeting. Thank you very much Sabestian and may your career continue to soar high!
Tour name: 11D8N Europe Highlights+ extension to UKDeparture date:15 Dec 2018Tour Manager : Mr Wang JiafuMr Wang Jiafu is a very experienced tour manager. With him as our tour manager, i believe that everyone within the tour group felt very safe in europe despite the constant presence of pickpockets and other dangers. Mr Wang was very vigilant throughtout the trip and ensured that the safety of his tour group was his top priority. Furthermore, he was also very knowledgable and advices us with souvenirs that can be bought for our family and friends. When we left the group to head towards England, Mr Wang still ensured that we were safe and was available to respond to any queries that we have over in England despite him not being with us. Overall it was a fantastic trip, and kudos to Mr Wang for making the trip one to remember.