Tour: 10D GreeceDate: 4 Oct 2018 - 14 Oct 2018Tour Leader: Steve KwanWe started out the tour with 35 pax in the group. So as you can imagine, it's not always easy considering there were many in their 50s and 60s. But Steve for the most part, did well to manage his stress levels and ensure everyone had a good time for the duration of our trip.Steve looked out for everyone, volunteering to take photos as well as suggest venues for eating, shopping etcPersonally, i found Steve to be a nice guy to chat with and very genuine as well.Thank you Steve for making this trip a very memorable one for all of us.
We are two couples who joined EU Holidays for the first time and decided on the 12D9N Adventure to the Balkans from 5 Oct to 16 Oct 2018.Tour Manager : Anna AngThank you for making the trip extremely enjoyable and memorable. Everyone had a fantastic time and enjoyed the great hotels and restaurants. Anna's arrangement of the transfers were so seamless that it even made this usually tiring process a joy! Thank you Anna for making our vacation so well-planned, stress-free, and memorable. Also the driver Antonio is so safe and his smooth driving ensured every one's safety ! Thanks again EU for having such delightful staff and making the trip a most unforgettable one!Daniel WongVivien MokTan Thiam KiatIrene Chong
Just did a 13d10N Central Europe tour from 5 oct to 17 Oct 2018 with Tour manager Sebastian Mak. Defintely an awesome and memorable trip! Our TM tried hard to make the 20 odd of us interact with each other so that we could gradually become comfortable with each other and hence could enjoy the tour even more. Beautiful attractions are better enjoyed with a group of people you feel comfortable with than strangers ya. In the end i even made new friends, which was an awesome bonus from this trip. The longgg bus journeys from one country to another were made very entertaining by Sebastian that i laughed till my sides ached. After the jokes, stories and etc, he still had to patiently answer the 101 questions we had. A lot of extra information on shops, food recommendations were also given. But what helped most was the MANY MANY MANY safety tips and reminders Sebastian gave, and for being alert warning us on the spot when needed. This kept us all safe and not having to leave Europe with the unpleasant experience of getting pick pocketed and etc. All in all, i think this tour was a good memorable experience that came at a reasonable price. :)
Tour: 14D10N BEST OF EASTERN USA AND CANADA (AUTUMN EXCLUSIVE)Date: 05 Oct 2018 - 18 Oct 2018Tour Manager: Mr Andy YuanTotal group members: 38This is the 2nd time attending overseas tour with Mr Andy. I must say it's very awesome experience with well planned itinerary.Along the bus journey, he really entertained and shared valuable knowledges about the US & Canada trip. Every single member really did enjoyed the tour.Mr Andy is an excellent tour leader who made sure everything was in place for the trip, be it places of interest, to our meals, accommodations and the travelling time, to avoid any delay in the schedule.Mr Andy made it to a point to cater to any requests within his means and made everyone in the group feel comfortable throughout the entire trip.It was because his initiative to talk and break the ice, that’s why the group members are able to know one another and be united and cooperative in this group. So far this trip, there are no absolute delays in the whole itinerary.This is the main reason why I decided to join his tour again after my first trip to Finland, that was led by him on Jan 2018.From being stranger to acquaintance to friend, I am really glad that I signed up for this awesome USA and Canada trip. Thank you Mr Andy Yuan and EU holidays for this memorable experience. Very well recommended
Scotty Witty Kow
11D8N balkans delight
This is our first holiday trip with EU Holidays and I have to tell you that EU Holidays has truly lift up to its name, base on the strong recommendation from friends and the good reviews I read here. Not only the price is very competitive with those top notch Travel agents, it’s accommodation, meals and iterinary are so much better than any of the other Travel agents.Besides, the most important attributes in making this Balkan holiday package so successful is to have an efficient Tour Manager. Ms Anna Ang led our Balkan trip. Anna is very experience and effective in her plans & coordination. She walks the extra miles to make every moment of our stay so memorable, right from the moment when we met her in the airport until we return back to Changi Airport and collected all our luggages. Anna is extremely dedicated and responsible.I will make sure when I sign up for my next holiday package with EU, Anna got to be my Tour Manager, no second choice.Thank you, Anna and EU Holidays.
13D Europe footprint Tour manager : Sabestian MakDate of departure: 5 Oct 2018During My 13 day stay in Europe I had a wonderful time with Sabestian throughout my stay he has been a great help as I am a Chinese speaker not really fluent in English he is always there to translate and make sure I understand as I know that this is a English speaking tour and always so joyful and always being able to answer any questions that has been thrown at him. I was being well taken care of throughout this trip. Really glad to have Sabestian as my tour manager and in future I will go on a tour with EU holidays and wish to have Sabestian as my tour manager once again.
Tan Lee La
11D8N Balkans Delight, 5-14 Oct 2018Great itinerary, good food & good tour mates. Tour leader Ann is friendly, caring and took good care of us throughout the trip. Ann, thanks for all the delicious snacks you bought for us during the trip + all the good recommendations you gave for shopping. And thanks to the Croatian driver too - he is a super experienced, patient & safe driver! Enjoyed the holiday very much :-)I also want to thank Jeremiah Tan who recommended this Balkans tour to me. He has been most helpful in assisting me on all my queries & my booking prior to the trip.
Excellent Tour Manager Anna . 12 Days Adventure to Balkans 5th to 16th Oct 2018Very attentive and responsible manager. Go the extra mile to help out all of us. Well informed of the locations we went to. Easily settle any cork ups or unforseen situations. Thank you EU Holiday & Anna for unforgettable first trip to Europe. :)
We have enjoyed a fun and relax tour in Eastern Europe. Huge thanks to our pretty tour manager Whyee for the tour arrangements and we have been well taken care of.
Tour : 13Days Italy, Switzerland & Paris + 3 days DubaiDate: 13 Sep 2018 to 28 Sep 2018Tour Manager : Paul TeeMy husband & I truly enjoyed our trip with EU holidays lead by the Tour Manager : Paul TeePaul is a joker, an entertainer, a great photographer & importantly he is caring & passionate about his job. He did ice breaking & bond the group together as a family. I must said that this is the first time with a packaged tour that I knew all the other 29 members by name. Paul organised a bonding session for us to celebrate mooncake festival at Mt Titlis with mooncakes, lanterns & wine. We had great fun, singing under the stars & dancing away too.It is such a memorable experience.Last but not least, thank you Paul for his photography skills, knowing the right spot to capture the best moments for all of us. Taking picture for individual couples & family creating beautiful memories for us as we look back at the photos after the trip. We would strongly recommend all to join EU holidays & ask for Paul to be your Tour manager. Thank you Paul Tee ! Well Done !
Tour 11D 8 N Europe HighlightsTour date 18--28 sept 2018Tour manager Nichole LimThis was the first time my husband and I travelling to central Europe with Eu holidays.We really enjoyed ourselves thanks to our tour manager Nichole Lim for making this trip a amazing and memorable one.She explained in details about the history, culture and languages of the places we have visited.We look forward to travel with her again.cheers��
Joo Kai Han
Dear Sirs/Mdm,The feedback form limits our words. My husband and I would like to thank Ms Kim Ng for her recommendations for this package tour. The sceneries are truly beautiful, people are friendly and warm and food are good too. It would be regrettable if we did not go to Caucasus. Kim listened to our concerns and interests. She made suggestions and recommendations that aligned appropriately to my and my husband’s needs. After we booked and paid for the package tour, she still stayed in contact with us by providing timely information on the tour (e.g weather, things to bring, etc) and assuring us that Caucasus is a worthy to visit. I sincerely appreciate the excellent quality customer services provided by Kim. To Kim, we would like to say a big THANK YOU. We would also like to commend our tour manager, Mr HM Chong. He has gone the extra mile to help all the passengers on the tour. He has initiative and was always there when the passengers were in need. Other than the local tour guides, he has good knowledge of the history of Caucasus and other countries to share with us. He is experienced, patient, helpful, caring and attentive. He helped those aged passengers with their luggages, and helped them board and alight from coaches, held and walked with these needy passengers on the up and down slopes, steps and stony roads. In Baku, the main course during the dinner were delayed for a long time. It was late and most of the passengers were tired. Eventually, we decided to leave the resturant without eating the main course. He took remedy actions immediately and assured everyone that all would be fine. To make good the situation, we had trout fish for dinner at a fine restaurant with good ambience and service on the next day. The food and service at that restaurant were indeed very good. Throughout the tour, he provided excellent services, exhibited great passion and responsibility as our tour manager. He took the initiative to take photos and videos for all of us and made sure that everyone were safe and satisfied while having a great time. We were impressed by his outstanding professional services. Good tour managers and guides are hard to come by these days. We were really very lucky to have Chong as our tour manager for this tour. Thanks to Chong’s warm personality, we became friends with many of the passengers. As far as we know, most of the passengers were very satisfied with his services and happy to have him on our tour. He has shown his professionalism by being attentive and meticulous in daily planning and working together with the local guides and drivers. He deserved to be recognized for his hard work, good attitude and passion. The local tour guides were:1) Mr Farman in Azerbaijan2) Ms Darejan in Georgia3) Mr Tigran in Armenia Mr Farman spoke English with a strong local accent which can be difficult to apprehend at times. Nonetheless, he is knowledgeable, friendly, patient and shared a lot about Azerbaijan with us on the coach ride as well as at the places that we visited.Ms Darejan spoke well in English. She is knowledgeable and shared her country, Georgia and places of interests with us on the coach ride without any eye contact with us. She is more concerned on the pace of the tour. Mr Tigran is warm, friendly and knowledgeable with all the places we visited. In particular, we would like to commend Mr Tigran for his every effort taken to assist many of us on our queries and needs. He took the initiative to help us to take photos, entertained and brought lots of fun to all of us. He listened and addressed our concerns and helped everyone as much as he can. Be it toilet needs, shopping, food, etc., he tried his best to meet our requirements. To let us understand Armenia and warm up the relationship with passengers, he bought local food, e.g breads, ice cream for us to try. We sincerely appreciate the generosity, gracious and professional services provided by Mr Tigran. We were indeed impressed by his attitude in making sure we are all well taken care of. It was indeed an enjoyable and memorable tour. We had a great time and lots of fun! Thank you, Chong. Hope you’ll keep making good memories to all your passengers. Thank you very much, Chong. We would certainly recommend EU Holidays to our relatives and friends. Thank you, EU. Best regards,Bill Lim and Joanna Teo (Booking No. TB025304)
Bill Lim and Joanna Teo
Tour: 14D10N Best of Eastern USA and CanadaDep Date: 27 Sep 2018Tour Manager: Timothy Wee(Recommended by our 2017 tour manager: Kim Ng)Overall itenerary is comprehensive and well planned. We were absolutely impressed by the professionalism of our tour manager Timothy reason being:1. The tour group size of 41 pax initially turned us off as this is the first time we were travelling in such a big group. However, we managed to enjoy ourselves as Timothy is very engaging in sharing his life stories and having inspirational conversations during long bus rides. He will also request us to question him and even if he hits questions that he is unsure, he will make sure he finds out the answer for us. His willingness to share and learn is a plus point for his working attitude!2. In such a big tour grp size, there are bound to have different opinions and preferences. Our itenerary was swopped for the last day and 2nd last day as tour manager felt that it would be good to give us more time at outlet shopping so that we can do our packing and nyc is also nearer to the airport for the last day's departure. We totally agreed with his idea as this is the thing that initially hindered us from signing the package as who will be doing outlet shopping for their last day of their tour and expect us to pack while rushing to the airport? We really appreciate his arrangement for the tour itenerary and being flexible and while he made the difficult final call for the swop in the itenerary, he did not fail to still open to the ground for discussions.3. We were irritated by a few grp members due to their ridiculous comments and actions during the trip. They even selfishly started instigating internal arguments within the group towards our tour manager, which was such an eye sore. Every other days creating problems for Timothy, which we really pity him. Nonetheless, we salute to Timothy's patience towards them and his quick wittedness in turning all these unnecessary demands into his personal challenges and handling their ridiculous demands professionally.(Judging by how ridiculous the demands of the passengers, we were impressed that Timothy continued to stay his cool and not a single day he showed his anger towards them. He is very good in managing difficult clients.)4. He is always very alert, and quick in reacting for situations. Eg. There is a car doing a reverse, a passenger was behind the vehicle, he hurriedly ran to warn the passenger to move away from the moving vehicle. There are times when the coach driver made the wrong turn, he was also very quick in highlighting to the coach driver preventing delay in the tour.We truly appreciate his attention in details and top notch service we received from him during this trip. Thank you so much Timothy and we highly recommend him!Aside to our previous tour manager in 2017- Kim Ng, we would like to also extend our gratitude towards the great customer service we received from her ensuring the booking of our tour package goes on smoothly and also montoring for us on promotions and awesome follow up/ after sale services she has provided. She is also the reason why we continued with EU holidays this year!EU holidays should be proud to have 2 remarkable staffs. We sincerely thank them for the awesome service they provided!
Tho Wei Li
Tour:14D10N Best of Eastern USA and Canada (Autumn exclusive)Date:27th sept 2018-11th October 2018Tour manager: Timothy WeeThis was our first time traveling with Eu Holidays Pte Ltd to Eastern USA&Canada. Initially, we were not expecting much from the tour, thinking it would be quite dry but our tour manager, Timothy, made the trip very enjoyable and memorable for us which made us very impressed with Eu Holidays and would consider booking our next trip with Eu Holidays if Timothy is our tour guide! The itinerary is also well planned and we enjoyed most of the attraction sites, especially in Canada.Our tour manager Timothy is very caring and responsible in ensuring all of our safety throughout the trip. We also managed to see the beautiful maple leaves which made the trip even better!We were really lucky to have him as our tour manager and we felt that no one could have done a better job than him.He was very patient throughout the trip and he also share tips and advice for us to ensure we have a smooth and safe trip.Always with a big smile on his face, his bubbly personality always put a smile on our faces as well, even when we are tired from all the traveling.We love his sense of humor and he made the bus rides more enjoyable as he shares stories and jokes to brighten everyone’s mood.With such a big group of 41 pax, Tim tried his very best to accommodate to everyone’s needs which is very challenging but he managed to do it, which is a trait of a well experienced tour manager. He took good care of everyone. Kudos to him!!We all felt his genuine care for his guests.