jeremiah 最好好好的 领队14/11/2018~25/11/2018
12 days adventure to the Balkans departure 14 Nov 2018 tour manager Jeremiah did an amazing job! I would love to follow his leadership for future tours.
11 days 8 nights Europe highlights + 2 days Dubai (7 to 20 Nov 18) / Tour Manager: Ong Kah HooServiced by Huay Cheng and Alicia at the counter. Both are very friendly and patient staff who provided good insights and advices to us. They provided us with options on the dates, itineraries, airlines and the cost breakdown on every tour we enquired.Professional & well organised tour manager, Jiafu (Ong Kah Hoo) who has been on top of everything including our safety, allocation of hotel room and seating arrangement in all restaurants to ensure the comfort of all travellers. Jiafu managed the timing so well that non of our meals are delayed and coach captain’s driving hours are not extended. He takes good care of the everybody’s well being. He also engaged professional local guides for our trip. He has been guiding us on tax refunds throughout the trip and helped us at the airport although he has no obligation to do so.Jiafu makes an effort to text us everyday on next day schedule (morning call time, breakfast time and location and coach departure time) even though he has briefed us in the coach at the end of each day. He also sent us pictures on complimentary items and reminded us on the chargeable items in the hotel rooms after we checked in and sent us information on where we can find restaurants on days where dinner are not provided.As a tour manager, he has good knowledge on every places of interest we went including their history. On the other hand, he also provided us with very insightful information on the countries we went so that we can have better understanding of those countries.Prior to the trip, Jiafu was constantly feeding us with a lot of information via WhatsApp and answered all questions that we sent him. He did a good briefing before the trip.He also ensured that our group is well taken care off during our free and easy days in Dubai in his absence until the day we touched down in Singapore.Jiafu is a very knowledgeable and informative tour manager who can be rely on if you are traveling with him.Itineraries are based on individual likings. The places are well covered, however we are mostly taking photos from the outside. No chance to view any art piece and didn’t go near the Eiffel Tower to have a closer look. Remember to check if you wish to visit any factory outlet for shopping as this tour did not cover.
13D10N Spain+Portugal (8-20 Nov2018)Another enjoyable trip led by our tour manager Mr Ben Lum who went the extra mile to fulfilling our expectations. Had great company throughout the journey with the likes of the Ho, Kwan & Shah family. Mr Chin & wife, Francis & Esther, Vivien & Prakash. Special thanks to Mr Albert Lim for providing music the whole time.Peter Chin
12D9N Adventure to BalkansDate: 10 Nov to 21 Nov 2018Tour Manager: Ms Ann SooWe would like to express our sincere appreciation for the excellent and professional services rendered to us by your Tour Manger, Ms Ann Soo during our Balkans tour.During the trip, Ann came across as a very experienced, responsible and dedicated tour guide who took good care of everyone in the group. Despite the fact that there were 33 people to manage in the group (including a handful of the elderly), Ann had done a superb job in time management and in interacting and co-ordinating well with all of us as well as with the coach driver so much so that there is not a single hiccup during the entire tour. The whole trip has been a safe, smooth and comfortable one for everyone.Ann was also very vigilant and watchful over us. She would walk with us in every city tour and visit to places of interest to ensure that no one was left behind in the group. While in Ljubljana, Slovenia, one of members in the group was pickpocketed while walking in the street (this had happened despite the fact that Ann had earlier on constantly reminded us to be careful with our money and belongings wherever we go). Luckily, Ann had been watchful over us and acted fast enough to stop the culprits from running away with the stolen wallet. As a result, our group member managed to get back his stolen wallet without losing a single cent! Well done Ann! We were really impressed upon witnessing the whole incident.For the four of us in the family, this is the very first time we joined EU for a tour and I must say that the qualities of the Balkans tour package and the tour guide have completely won over us. We are planning for our next trip and looking forward to the same wonderful tour experience with EU!
Xiao Mei Wong
Tour: Adventure to the BalkansDep Date: 6-17 Nov 2018Tour Manager: Steve KwanMy husband and I just returned happy and satisfied from this tour. There were 44 passengers in total including 10 who joined us from Kuala Lumpur.The challenge of managing such a large group was further exacerbated by a few difficult passengers who were incessantly and unreasonably complaining and unhappy.However, our tour manager was unfazed and handled the entire tour with patience, professionalism, cheerfulness and even managed to remain upbeat. He did a great job addressing all the requests and did his best to accommodate everyone. We were glad to have had him as our tour manager.All the best to you, Steve! God bless!
Tour Name: 11D8N Balkans DelightTour Date: 3 to 13 Nov 2018Tour Manager: Darien TangMy girlfriend and I had just returned from an enjoyable trip to Balkans last week. Would like to give a big thumbs up to our tour manager Darien Tang for his professionalism in leading the whole group of 30 members. He was caring, thoughtful and on his toes throughout the 13 days. Never fail to offer us chilli sauce that he brought with him during meals and even bought snacks to share with the group. A very detailed person and will keep reminding us to keep our bags and belongings safe and update us on the weather for the next day. I was impressed by his wide knowledge and experience plus sharing with us a lot of information which not all tour leader are able to do so. I will definitely recommend EU Holidays to friends and relatives.The only set back is the coach is rather stuffy and hot, we understand that the weather is cold outside during autumn and need no airconditioner, however, it will be good if they could open the top vent or turn on the fan higher for better air circulation.Lastly, not forgetting to thanks the participants in the tour as most of the members were very friendly, fun, helpful and cooperative. It takes all these people with good vibes together to make the whole trip so awesome and memorable. Luckily, I have load of pictures to look back on and smile Gonna miss many of the fun members.Looking forward to more holidays with EU and it will be a great advantage if we can have Darien as the tour manager again.
11 days 8 nights Europe highlights4 nov 2018Tour manager : Connie HayOur appreciation goes out to Connie Hay who was our tour manager for our recent trip to europe.Her deep knowledge, experience and devotion to her job is remarkable. As first timers to Europe, it was enlightening as she spoke on many topics : history, culture, people and shared her past experiences on previous tours. She shows professionalism in her role as tour manager and kept us secured and safe.Thank u Connie !
Just returned from 11D 8N Balkans Delight (4-13 Nov) lead by tour manager Darien Tang whom the whole tour mates sang a lot of praises about his commitment to ensure every one of us was well taken care of. The trip was very smooth & organised under his care. Have strongly recommended EU to friend & colleagues after our return. Hope to have Darien as our tour manager again in the next Europe trip to come! Thanks EU & also Darien for making our trip worth & enjoyable!
10D Italian fiesta8th NovTour Manager: Sabestian MakThe tour was well organised and our tour manager was helpful and considerate . The hotels assigned were of good standard.However, the meals provided could be better.
Tour name: 10D7N SCENIC EASTERN Europe Tour code : EEBUDSTour date: 6 Oct - 14 Oct 2018Tour manager : whyeeReason I'm happy : whyee is experienced, caring and dedicated... She took care of the needs of all the age groups in our tour group... She is also effectively bilingual and has good communication skills... My mum and I are planning to travel by EU HOLIDAYS again.. I created a Facebook account so that I could leave positive feedback... Keep up the good work, EU!
10D 7night (Italy Fiesta)Date departure: 08 Nov 2018Tour mgr : Sabestian MakMy wife and i very satisfied in this tour. We will like to thanks to our tour manager Sabestian. He is friendly, helpful tell us where to buy all the branded, delicious foods, dessert like tiramisu & offer taking photo for everyone. Also caring tell us many about the pickpockets stories ask us to be careful in Italy.Everyday he will msg to us remind tmr what time meet for breakfast.Next time I definitely will choose EU Holiday again!
Balkansdepart 3 Nov 2018Tour manager: Paul TeeBack from the trip and can't stop mesmerising the good time and travelling experience our tour manager Paul has given us.It was a fun filled, exhiralirating and memorable travel with a walking wikepedia literally by our side giving a constant commentry updates on our surrounding.. his homework paid off well and such dedicated services was very well received for his excellent service.He is dedicated, friendly and well liked by his herd. We all had an equal fair share of his attention. He is a good photographer, skilled at positioning group photography. His service is beyond excellence . A highly self directed and self motivated guy that is a great asset to the company. All of us are looking forward to the next trip with Paul.
10D7N Italy Fiesta Date- 8/11/18- 17/11/18我经常参加旅游团，Sebestian Mak 在旅途中遇到各种状况不但处理的紧紧有条，什至在一位年长者的脚疼痛时背她上楼梯，在团里处处为旅客着想，展现出一位专业导游应有的素质，值得赞赏!
10 days 7 nights Italy FiestaFrom 8Nov - 17NovTour Manager Sebastian MakThis is my first trip with my husband to Europe tour. With a group of friends n relatives, we are bless with a good tour manager. Sebestian is responsive and knowledgeable. He is very helpful n go out of his way to help us. With some old folks in the group, he is patient and kind enough to guide and help them along. His detail information especially in tax refund is very helpful.We are happy with his service and hope to have him as our tour manager the next time we book a tour at EU holiday !Well done!