Couldn't comprehend the management of group size when first informed of merger of 2 groups for this trip, but kudos to tour manager for keeping all parties happy and even created an environment for all to know each other mid tour. Trip experience was further enhanced with quiz of destinations covered during the long road journey in between 2 points of interest. With prizes added as enticement that encouraged enthusiastic participation, well done, Ricky!All hotel arrangements were done well, and hotels given in Prague, Krakow & Vienna were really a nice surprise for group size as big as 37!To top it all, the real surprise was cakes for birthdays celebrated by unsuspecting group members during the entire duration of the journey. Nice!

My Sister in law and I just came back from our Holiday and we had the most fantastic time. We made a lot of new friends and Rick the tour manager was the best! He kept reminding us throughout the trip to look out for our passports and wallets. As a lot of us brought a lot of branded stuff from Italy , Switzerland and France, he made a lot of effort to explain to us how to fill in the tax rebate forms and even checked through all the forms for those of us who brought. Without his help the process if claiming the tax rebate would have been so stressful. As there were young children, elderly and also single ladies on the trip he made sure that we were well taken care of. By the 3rd day of the trip Rick was more of our Friend rather than our tour manager. On long drive he would tell stories and jokes so that we were not so bored. During our free time at certain destinations he would share with us where the best local food. In Florence he brought us to this little pop up store where we had stewed beef tripe which was delicious. As some of us had became close friends on this trip we have even made plans to gather a group to go on a Eastern Europe trip which we definitely want Rick to be our tour manager again! I would definitely recommend EU Holidays to all my friends because of its tour packages and it's professional tour manager. Well done and thank you Rick for the wonderful 15 days. This will be one of our most precious memories,

I would like to thank Ricky for taking good care of us throughout the trip. Thanks for the extra effort 

It is a very interesting and relaxing tour. Even though we have a huge group of 37 people, the tour was well-organised and enjoyable. We are thankful to Ricky for being caring throughout the journey and reminding us to take care of our belongings. He prepared a detailed itinerary for the group, which made it clear where we would expect to go every day. This document would take quite some time and effort to prepare. He explained to us on the bus, in both English and Mandarin, what we would see next. He made long bus rides fun by telling stories, giving out prizes for quizzes and screening movies. He went the extra mile to organise birthday celebrations for the group during the tour and was quick and responsive in helping to solve issues that cropped up.From KF and J

This is the best tour I have been to till date thanks to our experienced and professional tour manager, Jeremiah. On top of being approachable and sincere, his candid and fun loving disposition brightens the mood and adds joy to the entire tour. He was also able to help us kill time during the arduous coach journeys to our destinations with his interesting stories.His experience and professionalism ensured the whole tour ran smoothly and he attended to all our needs with a personal touch, which is very commendable, even till we touched down at Singapore Changi Airport, collecting our luggage.I hope the next tour we sign up with EU holidays will be led by him, for I can ensure I would be in good hands. ( Oh, he would be able to take very good photos for you too! �)Thanks Jeremiah!---Lastly, this is for EU holidays, it's a good initiative to invest in a drone to take wonderful scenic photographs for us! Well done for this value added service!

11 days Balkan.31/8-10/9 /18 , I very happy and enjoy in this tour and thanks a lot to Jeremiah be our tour guild. He is fun

A big thank you to Mr John Foo for guiding us delicately during our Europe trip. Mr Foo's responsible attitude definitely enhanced the experience of the whole trip. Not only that he also took the initiative to celebrate some of the group members' birthday. A big thumb up for him!

I signed my 79-year-old mom & myself up for this tour, and we had a blast! Since we also had several millennials on the tour, it felt like a multi-generational family vacation!As a tour mgr, Ricardo is knowledgeable, considerate, resourceful & patient. Our long-distance travels on the coach were peppered with great humour, memorable history lessons pertinent to the cities we were approaching. We often arrived at a tourist spot armed with JIT info to appreciate its history, culture, people, cuisine, fashion, shopping (!), etc. It helped that Ricardo worked well with our coach captain. They made a great team, and that enhanced our experience.Ricardo took great care of my mom. It also helped that we had great tour mates, and everyone looked out for her. At Mt Titlis in Switzerland, amid strong winds, he held her by his hand to cross the Cliff Walk. She was able to admire the grandeur of the Swiss Alps via different angles from 10,000 ft. We also appreciated Ricardo's excellent time mgt. On most occasions, he steered us away from waiting in long lines, and crowded places amid scorching heat. But we were still able to visit iconic places during Europe's high travel season. We crossed multiple countries, cities & borders in the comfort of our well-maintained coach, whilst admiring a picturesque Europe. We also survived cities notorious for pick-pocketing, and returned home safe and sound!Special thanks to Ng Huiqing for being a professional & patient tour consultant. She was the main reason we signed up with EU. I highly recommend EU Holidays, and hope they continue to thrive in this cut throat industry. Thank you, Ricardo & Huiqing!Photo: Tour Mgr, Ricardo Tiang (orange windbreaker), gripping my mom's hand (grey outfit) as they braved strong winds crossing the cliff walk at Mt Titlis, Switzerland.

My family and I are really glad that we made the choice to travel with EU holidays. The tour package is value for money and it gave my family an unforgettable experience in Europe. The quality of the local tours are good and gave great insights on the places of interest.Ricardo is an experienced tour manager and has taken care of the group really well throughout this journey. He is jovial and entertaining, making the trips on the bus more bearable. He tries his best to impart some historical knowledge on the places of interest and crack jokes on the bus to make the journey between cities more enjoyable. Apart from that, he constantly reminds us to be aware of the crime syndicates in Europe and took special care for the elders. He also took extra efforts to plan the itinerary well so as to avoid crowds and long queues.We are inspired by his dedication to work and are grateful to him for such an enjoyable journey in Europe. My family and I will definitely choose EU holidays in our future trips.

My kids flew in from Canada to join me for the tour that began in Milan along with the rest of the tour group. To begin with, the Italian food was authentic and nothing short of spectacular! We had a lot of opportunities for photo taking and shopping all over the tour across the various different cities in Italy.Generally speaking, the tour was great, but there was one difference that I personally feel made our tour special. This was our superb tour manager Ann Soo! She really took care of us, ensuring our safety and satiety when eating. She always went the extra distance to make sure our dietary requirements were met as they are slightly different in comparison to the rest of the group.If not for Ann, we probably would not have had this memorable experience in Italy. We definitely would recommend this tour again especially with our talented tour manager Ann!

It's an amazing tour with comprehensive itinerary which covers many cities in Central Europe mainly London, Paris, Lucerne, Milan, Venice, Florence, Pisa and Rome. I would like to also give the special credit to our tour leader, Mr. Ricardo, who is knowledgeable, caring and most importantly, very funny. He is a reliable person for such a long days Multi-counties tour since we do not need to worry anything about transport, meals and even timing as he planned all the tour programs quite well every day. He also has the talent to draw his passengers interests when he explains about history related to the visiting sites along the tour. Therefore, I strongly recommend EU Holidays and Mr. Ricardo for your next European holidays.

This was our 1st package holidays after years of F&E n self drives for a family of 5 with 3 elders. While I was impatient with the waits and loss of controls at the start, I learnt to appreciate EU Holidays and the tour manager Sheue Juan as the journeys continues and each iternary spelled was visited.We are happy and satisfied with the hotels, Mario the bus driver and the local tour guides who are very detailed in their explanation ad well as their passion to share their country.The breakfasts are great that our instant noodles are eaten just because we had to free luggage space. While some of the local cuisine does not always sit well with our taste, it's an experience well enjoyed. We especially lives all the ice cream shop introduced by Sheue Juan.We benefited from the great synergy that Sheue Juan shared with Mario who had kindly allowed us to feast on his bus. Time flies as we munch our chips and nuts and dozes with a happy stomach. The break stops were great and we says good bye to our $$ with cheers.We very much appreciate Sheue Juan on her effort to call before the trips on rooms n food request and reorganized the rooms plus negotiated for room change when the aircon failed. Her effort in building the time consciousness of the group,sgaring quality purchased and even ensuring that each of us received our luggage when we reached Singapore deserved to be applaud.Thank you EU Holidays for ensuring great partners n workers that our holidays are happy treasured memories.Regards,Seow Hia

Dear Sir, Letter of Appreciation My daughters and I would like to commend your staff, Tour Leader Miss Ng Lay Kim, who had recently concluded guiding the 11- Day Europe + 2- Day Dubai Tour June 2017 for a job well carried out. We appreciate her attention to detail and relentless effort in providing great service to the group. Miss Ng displayed professionalism by taking care of each of our concerns and needs; giving relevant advice on attire, purchases and safety concerns. She was always quick in giving aid to unwell members and bringing group members to the clinic, collecting medicine on their behalf and advocating good moral values for the kids in the group. During the trip, Miss Ng had gone beyond her duties in ensuring the safety of the members, drivers as well as non-acquaintances who were trying to cross the dangerous roads in Europe. Miss Ng has an enviable ability to stay cool and gather the group patiently when some tend to stray away for a longer time than they should. Her sense of humour and great story telling skills have made the frequently long journey in the coach bearable. We admire her enthusiasm, energy, and organizational abilities; planning for good meals, allocating seats efficiently and ensuring timely breaks for us to freshen up. Her historical knowledge of Europe’s places of interest and sense of direction and orientation have ensured the smooth journey across the different places and our familiarization with the historical aspect of the countries we had visited. Miss Ng also went the extra mile to generously purchase food samples for us so that we could experience the unique cuisines peculiar to some places. Miss Ng is a true gem and is one-of-a-kind. We are appreciative of the passion displayed and have enjoyed our time with her as our tour leader. Please convey our appreciation to her. The service from EU Holidays Pte Ltd has exceeded our expectations! Thank you for making our vacation a memorable one! Best Regards, Christine Lee  

Message : Re: Thank you EU Holidays and Mr Gary Teo for a wonderful tour around Spain & Portugal Tour information: Tour Leader: Mr Gary Teo Tour Package: 13D10N Spain & Portugal Tour Dates: 2017 (25/4 - 5/7) 2016 : Last year (Aug/Sep 2016), my family of 4 comprising my husband (Choong Teck Min) & I and our 2 sons Gabriel & Daniel, travelled for the 1st time with EU Holidays to Croatia, Slovenia and Bosnia. We had a great time and were well taken care of by Tour Leader Ms Mei Wai Kuan. My son, Daniel Choong, posted some feedbacks (to your email and your Facebook) on our satisfaction with the tour then. 2017: Following our satisfaction with EU Holidays last year, my family decided to travel again with EU Holidays on a 13D/10N tour to Spain & Portugal from 25/4-7/5 2017. This time, we brought along my 82 years old mother-in-law. Although we had requested for Ms Mei, we were assigned another Tour Leader, Mr Gary Teo. Our family of 5 had a great time in Spain & Portugal. Thank you to EU Holidays. We are especially grateful and appreciative to Mr Gary Teo who had taken very good care of our 3 generation family’s needs. (1) He made sure we were always seated together and our rooms were in close proximity. (2) He was mindful & attentive of my old mother-in-law’s slow pacing, stepping over uneven grounds, mandarin translation needs for tour instructions, and was constantly helping with her baggage; (3) Besides looking after the 21 tour group members’ needs, he went out of his way to help to arrange a birthday celebration for my son Gabriel on 5/5/17. (a) We were unable to purchase a birthday cake along the tour as we were traveling the whole day from Salamanca to Madrid. He also encountered problems getting a birthday cake at the dining places for both lunch (Suckling Pig at Segovia) and dinner (Chinese Buffet at Madrid) as both venues already had desert provided and weren’t able to help to get a cake from outside the restaurants. So he very creatively arranged for the cutting of a Suckling Pig to a cutting of a birthday cake for Gabriel plus added a slice of Segovia’s local cake into the catered dessert. Gabriel was overjoyed and was very happy to share & celebrate the special day with the whole tour group, and (b) When we arrived at Madrid in the evening, Gary made use of some extra time prior to dinner to make a stop at Real Madrids’ Football Stadium (the tour program was supposed to just drive past the stadium). Gabriel, who is an avid football fan, was thrilled and high with excitement. He was able to take lots of pictures beside the stadium & the huge posters of football players, as well as buy some Real Madrid football mementos. My family is very satisfied with the Spain & Portugal tour and thank Gary very much for all his arrangements for the tour group and my 3-generation family. 

Having great time and really enjoy thru out the 14 days. 14 days are long when we are stuck with strangers but John’s bubbly character makes everyone feels like home and we got warmed up quickly. We had fun, good laugh, good stay, good foods, great tour mates, great tour manager. He made sure that the whole group are well informed and time management are well control. He’s very knowledgeable and friendly. He also gave us good advices regardless of shopping or tour. It’s an enjoyment trips. The only challenges for us are how to make ourselves enjoy the holiday without any worries.  Overall the stay, meals and trip are nice and enjoyable. Our tour manager will always remind us to take care of our valuables and be extra alert at places with higher risk of pickpockets.  We feel safe when our group is united and take care of one another. John’s has gone for an extra mile for both of us making arrangement for our airline seats after his working hours is over. He came down to the lobby to help me. Once again, thank you for making this trip AWESOME! Very responsible tour guide We will recommend EU Holidays Pte Ltd to our family and friends.   Mr & Mrs Kong

Hi, My family and I join the 10D7N Mama Mia Italy(Summer) tour which departed on 29 May 2017. The purpose of the Email is to compliment our tour leader Mr Chong, about a week before the trip he started getting in touch with the us and sent us all the necessary details on the trip and also answered all our queries on the trip. Even thou he was overseas his replies were prompt as I forgotten to mention that I am on a vegetarian diet(on the return flight) during the tour briefing I drop him a whatsapp and to my surprise even with his busy schedule he remembered to make the request for me.   During the trip Chong Ensure that everything went smoothly(From daily tour itinerary, to bringing us to get the items we wanted from each shop and even to getting our tax refund done). He took his rest time to arrange all our tax refund documents to Ensure that the process at the airport would be smooth. At the Bologna airport he was at the counter to assist us all with our tax refund, as I had 5 receipts submitted I did not check the refund documents and wanted to leave after I sign the documents and Chong was sharp to spot that only 4 out of 5 were processed. And thanks to him I managed to get back the right amount. When in Dubai, we were only suppose to be given a guided city tour on the last day however Chong went the extra mile to bring us the the Dubai mall on 7 June 2017. At every place that we visit Chong was never pushy about any optional tours or getting us to make any purchases from the stores. This I would say is the best guided tour I ever had, I have stop joining tours for more than 5 years due to the poor past experience I have had but this itself has definitely changed my perspective on guided tour. And with such wonderful service from the tour manager and value for money tour prices I would definitely return to EU Holidays should I be heading for any guided tour packages and recommend all my friends and family. Once again Thank you so much for making this trip such a memorable one Mr Chong. Best Regards, Yihao Sent from my iPhone