This is the first time i joined EU holiday and definitely not my last. I must compliment your company for having such an experienced and excellent tour manager.What Rocardo delivered was far exceeded my expectation. Because of him we warmed up to each other real fast and touring around like a big family. He is knowledgable and love to share what he knows down to how to tie our winter scaves to keep ourselves warm. He was sincere, caring, unpretentious n very passionate abt his job. He made sure we are comfortable and dressed up warmly and appropriately before we depart to each destination. He was very observant and knew each of his customers well. I have read much abt the Icelandic horses n expressed my wish to see one as this was not included in our itinerary, what a pleasant surprise when i found myself in a farm next thanks to Ricardo's arrangement. I m really grateful and appreciate his effort. He was also very obliging and patience in helping us taking many beautiful photographs.What i enjoyed most was his hillarious jokes! My hats off to him! We laughted non-stop through out our journey!A good tour manager does make a lot of difference in one's trip. Please convey my sincere thanks to Ricardo for giving us such a good memory in our trip to Iceland.

My first time joining EU.Ricardo is a very experienced tour guide. He’s different from the rest ofhe tour guides that I’ve met. His unorthodox ways breaks ice between awkward and unfamiliar people fast enough for them to become family within days. His hilarious , dramatic and explosive expressions made our stomach cramped with laughters. � ���Yet, he’s a very detailed man. He make sure we are all dressed appropriately and warm enough for our activities. He will go to each and everyone of us and check from heads to toes. He carries lots of heat pad to make sure we don’t get cold. He also ensure our hands are well moisturized by going round and round with hand creams.... (the list goes on)...He’s informative and enthusiastic about his work. He learned on e job and raised questions to the local guides. He passed strong messages about saving the earth. �Ricardo takes beautiful photos. He’s ever so obliging and eager to take photos for us. He even taught us how to pose. He will stand by the cliff or lie on the freezing ice just to capture a perfect angle. �Thanks for such a memorable and entertained trip. This is my BEST guided tour ever... � We will definitely want to join his tour the next time.

It was my first time joining EU for a vacation , together with my wife, my eldest son and daugther in law and my in laws ,too. I am quite a seasoned traveller and have been joining tours travelling. Europe is quite familiar but Iceland is a brand new destination.From the first day departure at the airport ，meeting Ricky for the first time , didn't think too much of him but just another tour guide. My perception of him changed thoroughly as the tour proceeded and I must say I am impressed and enjoyed his way of handling the whole tour. He was very professional, doing all the right things at the right times. He kept us informed of the daily programs, departure time and briefed us before hand what to expect and be prepared accordingly. He will joked and tell interesting stories during long bus ride to keep us entertained and not bored . His little gestures of giving out tidbits and poKing funsat some of the tour members making us feeling thoroughly at ease and in joyful moods.The weather was excellent though freezing cold and we were very lucky to be able to see the northern lights in our first night outing !Throughout the tour ，Ricky has been most helpful to help to take pictures for all of us. He was most obliging and will help everyone who needed pictures taken, in freezing cold weather, this was most welcome and I am sure most of us really appreciated.The whole tour was almost incident free and went on smoothly , and once again , I would like to thank Ricky for a job well done , cheers !

Ricky was very responsive to our queries and needs and clearly cared enough to make all the tour members at ease with one other by encouraging everyone to go for the snow sledding, organising activities such as casual icebreaker sharing sessions on the bus, jio us for card games during those long travelling journey to help to kill time.He gave good recommendations of makan places when we need to settle our own meals and other attractions/shopping places nearby our hotel which we can go explore during our free time.After we checked into the Kelo glass igloo, he came by each igloo to check if we are familiar with the use of our private sauna despite the freezing cold.One of the attractions on the itinerary is Ranua wildlife park, he constantly reminds us to be careful on the slippery pavement and he made sure the pace of the local guide is just nice for everyone. He will alert us of those slippery corners by staying put at those spots and ensure we walked passed safely.On the last day, our tour group were split into 2 groups as a small portion of them went for the icebreaker cruise tour. The initial plan was both groups to meet at the airport, but he specially came back to our hotel after the cruise tour. He made sure the remaining tour members boarded the airport transfer bus and instructed the bus driver on the location of the drop off point at the airport.Appreciate his thoughtfulness, sincerity and kind gestures. Great scenery, great company. Truly one of my most memorable trips.Ricky, hope you can fulfil your dream one day. Dream BIG and continue to work hard and persevere on!

Mr Ricky Woo is an awesome tour manager. He is very passionate in his job. He is cheerful, positive, humourous and charming. He made effort to greet and contact us via text messages and e-mails a few weeks before the tour started. Providing us with information on the optional tours and meet up points.During the tour, he never fail to update us with our wake up and breakfast timing, and schedule for the day etc. He even made the effort and initiative to create a whatsapp group chat for everybody.He is also very caring and thoughtful to all of us especially towards the older folks in our tour. He is very sincere and has a big heart. He is always helping everybody to take photos and videos without us asking. Sacrificing himself in the freezing cold weather to help take pictures and videos when everybody is sledging down slope. He did this for 30 minutes straight!A huge thank you to him! We all had an interesting and wonderful ice breaking session on one of our long bus ride and it made everybody bonded and got closer together as a group.He even made the effort to check our tour mates birthdays and surprised them with a birthday cake. Such a thoughtful guy! Thanks to his luck, we managed to catch the aurora thrice on this trip too!He is indeed the King of Europe, very knowledgable and informative. We will definitely choose him again if we ever go on tour with EU. Thank you for making our first group tour holiday a memorable one!

Huge thanks to Ricky who has managed and led the tour magnificently well during our holiday. My family and I have enjoyed ourselves immensely on the itinerary - husky ride, kelo igloo, reindeer sleigh, Arctic zoo, king crabs etc, and the additional arrangements he made for us to view the aurora again on our last night (not forgetting the photographer hired to capture those amazing shots). We were extremely fortunate and lucky to catch the aurora thrice during our journey.Thank you for the wonderful adventure and journey for the past 10 days! �

My friend and I had an awesome and enjoyable trip, especially the aurora chasing. We managed to capture the aurora on 3 nights! This is all worth the money spent.We would like to thank our tour manager, Ricky, for his professionalism, helpfulness and patience. Before departure, Ricky has been constantly updating us on important reminders, hotels, optional tours. A group chat was also created by Ricky for ease of communication and sharing of photos. Ricky has also made an effort to prepare a detailed itinerary for each of us which clearly shows the timeline of activities for each day.The tour is well-paced and ample time was given to enjoy each attractions/activities. Never once we are rushed by our tour guide.Ricky is also very chatty and kept us entertained on the coach. Despite the cold freezing weather, he is always ready to help take photos for his tour members.We also appreciated his kind gesture of helping to carry heavy shopping bag, luggage, and also bringing additional shoes spikes and portable weighing scale for those who need it.Moveover, a birthday cake was specially prepared for my friend and another tour member!The tour would have been perfect if the included lunch/dinner can be of better standard.Overall, it was a memorable trip for us. And once a again, Thank you Ricky!

This was our first time joining group tour with EU holidays. Thanks to our tour manager, Ricky Woo, has led the group of 30 people very well. I'm really surprised that he can remember & call all the members' name which was really not an easy task.Ricky is very friendly & professional, he takes good care for all of us during the trip (Finland, Estonia, Norway & Sweden). Really appreciate his effort to help take photos for all of us in such a freezing cold weather without putting on his gloves & his toy cards to kill our time in the Long journey ferry trip back from Tallinn and also to introduce ourselves so as to get our tour members to bond together.He also made special arrangements by surprising 2 members who are celebrating their birthdays this month which was really nice.We were very lucky to see Aurora Borealis on 2 occasions (snowmobile adventure & Kelo glass igloo) & had so much fun in the activities such as snowmobile adventure, husky sledding, Santa Claus reindeer sleigh ride & ice breaker & not forgetting eating the King Crabs.The trip was well-organised & went smoothly under his good management. Thumbs UP for Ricky & thanks for giving us a wonderful time. Keep up your good work & don't give up in pursuing your dreams & also my dreams as well (u know right?)Once again thank you Ricky & all our group members for making the trip a memorable one.

We just ended our group tour and we have to say that we are deeply impressed by Ricky Woo dedication and professionalism as a tour manager.Right before the tour we are constantly updated with information with regards to the tour. From the start of tour once we met up at the airport, everything was done very systematically with utmost efficiency. This professionalism and efficiencies continued till the end of tour. No time wasted and we were never ever rushed.He gave very clear concise instructions to every tour members everyday, like meet up time, departing time, where we will be going, what will will be having etc. To top it up he will give us all a morning call everyday.I believe he also handled several request from tour members which was all done with a smile on his face. Constantly during the tour he would volunteer and help tour members with photo and video takings as well, all done in the freezing cold of Finland and Norway.Ricky Woo has a big heart. I can see that he would take good care of the older folks in the tour group. Preparing extra ice grips for them and those that has bad grip on their shoes during our Zoo visit.On one of the longer coach journey, he shared with us his story and we had a ice breaking session by introducing ourselves. Though awkward at first, this somehow got all the tour members closer.He even prepared a birthday cake on our last night in Rovaniemi for two of the tour members. Once again this show how big a heart he has. To top it all off he arrange an additional aurora hunting that comes with an expert guide and photographer.Personally for us that is one of the highlights, trying on snow shoes and having hot dogs and marshmallow with hot berry tea at the campfire in the wilderness is just icing on the cake!Now that our tour has ended, both me and my partner will definitely miss his cheerfulness, sense of humor, and big heart! Will definitely recommend him to anybody interested in joining a tour.Ricky Woo is definitely an asset to the company, I believe EU Holiday will excel even further with his dedication, professionalism, efficiencies, bigheartedness, thoughtfulness, and cheerfulness.We look forward to our next holiday with EU and we will definitely choose to be on a tour with him as our tour manager again.

This is our first time joining group tour and we love it �Everything was well prepared and we just need to enjoy the trip. The itinerary was well planned and we have ample time to enjoy the scenery. Best of all, we got to see aurora for 3 nights �We would like to send our appreciation to our tour guide, Ricky Woo. He prepared everything for us and make our trip a memorable one. He arranged our morning call, informed us on the schedule clearly, prepare sharing session on our long distance bus trips so we know each other better. He also brings additional ice grips and portable weight scale for us. This shows how much he cared for us.He even go beyond that, by arranging an additional aurora hunting on our last night in rovaniemi. And indeed, that was one of the highlight. We got to try snowshoe, sausage bbq and took beautiful aurora photos by professional photographer. It was such a memorable night. Thanks Ricky.

Would like to send our (me & wife) heart felt thanks to Steve for taking his painstaking time creating the itinerary. Amazing tour manager/leader he is, taking care of the whole group throughout the entire journey, not an easy job!His constant reminder and note on taking care of our belongings, is a result of me and wife not leaving behind any personal “token”or “souvenir” in all the places we visited. Return in one piece and all our belongings, so thank you Steve!!Thoroughly enjoyed the Safari King Crab, but perhaps EU Holidays would like to tweak this program slightly. Don’t know how, but is darn cold out there almost freezing our ass off. The actual owners of this site activity are the ones who pull the king crab cage up. Too many of us trying to take pictures, and some of us are standing and waiting, bearing the minus degree Celsius out there. Perhaps we get to choose we wants to go or who stays behind, something like that. But overall a fantastic experience while enduring the cold out there.Huskies ride should be longer, really so much fun to ride with the dogs. Reindeer rides should be taken out because nothing fancy to be honest. Move that experience to the huskies and spent a little bit more time there would be more eventful.Igloo stay should extend an additional night. Almost night fall by the time we arrived at the spot. Super duper cool place, hence another night there would be excellent!Similar for Norway experience, will be perfect to add another night. Really beautiful up there but too little time spent.Alright that’s all. Please choose Steve Loh to be your tour manager/leader. Confirm + guarantee chop will not go wrong!Kudos Steve!!

Sebastian was the BEST tour manager we've ever met. He is passionate and helpful. His knowledge and courtesy, together with his patience, were outstanding.During the 11 days in Europe, he was very considerate. Whenever we asked a question or for help, his response was always prompt. He always try to make adjustments for the sake of everyone in the group. Everyday, we were all very well informed of the details and schedule of the day. He has given kind warnings to make sure everyone is alarmed, and instructions to avoid troubles in those pickpocketing hotspots. He arranged every activities timely. He told us interesting stories and useful information. We will definitely recommend his service.Thank you, Sebastian, for making us such a wonderful and pleasant experience in our first visit to Europe. You deserve all the compliments. :)

12D9N Treasure of the BalkansDate: 16 Feb.to 26 Feb.2018Tour Manager : Elvin MokA very caring Manager throughout the whole tourNever a dull moment with him, keep it up Elvin

My husband and I had a hassle free and memorable experience with EU holidays for this trip.Our commendable tour leader Chris Teo made this trip a worthy , cheery , fun, memorable and lively one.He had been very thoughtful, helpful, patient, genuine, approachable, honest, steadfast, compose & keeping a lookout for all & sincere towards all the members of this tour group. And providing tips and interesting history of each city we went. Never a dull day w/ Chris around. Also given that our group had a pregnant lady and elderly people, he made an extra effort to watch out and offered help , made certain special arrangements when needed for them.Someone who will go that extra mile to Ensure all is well and happy on this tour! (Will not forget the Chilli sauce he brought for all of us to Savour while we r away fr home!!) =D As u know when we r away fr our home Country for some time, we tend to miss certain local food and flavor !In summary, won't go wrong w/ EU holidays and especially w/ Chris as e tour leader, you can be assured that u are in good hands

It was an exhilarating trip and I got to experience many things for the first time: observe king crab fishing, eating king crabs, husky and reindeer rides, building snowman, witness the northern lights etc. Definitely a few ticks achieved on my bucket list! This is definitely a trip I did not regret going!Steve Loh from EU holidays had made the trip a delight through his meticulous planning, dedication, patience and service-oriented mindset. The tour proceeded smoothly and comfortably. Thank you for making the trip a memorable one �

Great holidays recently with kelvin to Italy and Dubai. My friends and family have enjoyed a good time together. Hope to have more trips with EU holidays every CNY. Cheers Eugene